- Assist the Branch Manager in overseeing the business and operations related activities of the branch
- Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank's standard procedures
- Keep record of all related Registers and perform Customer Risk Assessment
- Monitor the financial activities of accounts and report any irregularities to the Bank's Money Laundering Control Officer
- Monitor the service quality of the branch and handle customers' complaints
- Monitor customer referral activities to ensure proper execution and meet the pre-set target
- Maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc. Requirements
- University graduate or Certified Banker preferable
- Minimum of 10 years' banking experience of which at least 5 years at supervisory level of branch operations
- Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
- Strong technical knowledge of the Bank's products and services
- Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
- Passed the Hong Kong Securities Institute Licensing Examination or is an Exempted / Qualified Securities Dealer
- Passed the MPF and Insurance Intermediaries Qualifying Examinations
- Proficient in both spoken and written English and Chinese, preferably including Putonghua
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Service Manager
6天前
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Branch - Branch Operations & Services Manager - Hong Kong, 香港 - The Bank of East Asia
描述
Responsibilities
Hong Kong的Branch - Branch Operations & Services Manager从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional