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Service Manager
1周前
China Mobile International Limited Hong Kong, 香港Service ManagerHeadquartersHKMobile Business PartnershipCustomer Services Management, Relationship ManagementMiddleApplyStaff ApplicationResponsibility · Take sole responsibility of daily operations and quality issue of clearing service and ensure supreme user experience. · Follo ...
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The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Manage the customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure that complaints are handled in compliance with the latest regulatory requirements and ISO standards · Review the complaint invest ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
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Gravitas Recruitment Group Hong Kong, 香港 全职Our client, one of the leading virtual banks in HK, is looking for an experienced Customer Services Manager to join their team to handle customers' enquiries related to the bank's investment products. · Job duties · Manage incoming and outgoing calls to address customer inquiries ...
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China CITIC Bank International Limited Hong Kong, 香港 全职Job Highlights · 3 years supervisory level exp. in retail banking · Good interpersonal and communication skills · Support Branch Manager on branch operation · Job Description · Key Responsibilities · Ensure smooth branch operations and achieve satisfactory audit rating by meeting ...
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Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
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Moody's Hong Kong, 香港 全职Experience Level: Experienced Hire · Categories:Product Development · Location(s):Moody's Analytics Hong Kong Ltd, The Center, 99 Queen's Road, Central, Hong Kong, Suite , 56th Floor, 10278, HK · The Role / Responsibilities: · The Advisory Service in Moody's Analytics Banking O ...
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AIA International Limited. Hong Kong, 香港 全职FIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the ...
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Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: Implement and conduct KYC due diligence process for onboarding customers as well as provide periodical and ad-hoc review · Monitor and manage AML/CFT risk of the bank, and report to seniors · Analyze relevant AML/CFT cases and provide reports and alerts · Da ...
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HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
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Standard Chartered Bank Hong Kong, 香港 全职Role Responsibilities · Processes · To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures. · To comply with all applicable money laundering prevention p ...
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China Mobile International Limited Hong Kong, 香港Assistant Service Manager - Key Account ManagementHeadquartersHKData BusinessSales & Business DevelopmentMiddleApplyResponsibility · Demonstrate ownership and accountability for end-end customer service experience · •Work directly with customer teams and executives as required; ...
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Wing Lung Bank Ltd. Hong Kong, 香港Financial Services Manager · Responsibilities · Providing all-rounded banking services to customers · Strengthening relationship with customers to identify customers' needs and recommend appropriate financial services to meet their needs so as to achieve business targets · Pa ...
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Ensign InfoSecurity Hong Kong, 香港 全职Ensign is hiring · Job Overview · Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients' cybersecurity needs. Our core competencies are in ...
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Moody's Hong Kong, 香港The Role / Responsibilities: · The Advisory Service in Moody's Analytics Banking OU helps institutions quantify and manage risk. The team is composed of experienced consultants and practitioners working with and drawing on the insight and expertise of our world-class analytics, ...
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FWD Life Insurance Corporation Hong Kong, 香港 全职About FWD Group · FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insur ...
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Lufthansa Technik Component Services Asia Pacific Ltd. Hong Kong, 香港 全职Tasks · As the Customer Service Manager you will perform the following duties : · The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management · Advising customers i ...
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Services Account Manager
22小时前
Philips Hong Kong, 香港 全职JOB DESCRIPTION Job Title · Services Account Manager Job Description · In this role, you have the opportunity to · Join the highly successful sales team of Philips Health System while advancing your career in a dynamic, fast paced and multinational environment of Philips ...
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Manulife Hong Kong, 香港 全职Job Description · The Opportunity · The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Manager, Distribution Service with the resources to solve critical problems for the future of our ...
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Hong Kong Express Airways Limited Hong Kong, 香港 全职HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. · Like you, and just like many people across Asia, we love to travel and discover new places across the wo ...
Relationship Service Manager - Hong Kong, 香港 - HSBC
描述
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Commercial Banking - Corporate Banking
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Relationship Service Manager (Team Head).
Principal responsibilities
·Lead Corporate Relationship Service Management (RSM) teams to deliver quality and consistent support service to Corporate clients and relationship managers (RM).
·Ensure the relationship support members (RSO) under his/her management are managed and deployed in a consistent manner and sufficiently aligned to the SLAs (service level agreement) of various processes, undertaking directed team interventions as necessary to resolve issues and drive performance.
·Ensure fungibility under a "pooled" and centalised structure through better allocation of resources.
·Proactively identify tasks that RSM teams could provide more support / added value.
·Communicate and liaise with internal parties to resolve internal/external customer concerns/issues.
·Actively review and work with stakeholders to push forward streamlining ideas to shorten processing time.
·Gatekeep reports consolidated from RM/RSO and compile periodic status tracking reports, management information and performance statistics for management oversight.
·Provide training and coaching to team members to uplift service quality.
·Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.
Requirements·University degree in Business Administration, Finance, Accounting, Economics or a related discipline or other relevant qualifications
·Minimum of 5 years' experience in customer due diligence, preferably in banking or financial institutions
·Strong leadership and management talents with good interpersonal and analytical skills
·Ability to work under pressure with strong self-motivation.
·Good attitude, open-minded with strong problem solving skills.
·Strong PC user with good MS Office or Excel skills
·Proficiency in both English and Chinese, with fluency in Putonghua preferred.
·High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
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