- Manage incoming and outgoing calls to address customer inquiries, transactions, and requests for the bank's investment products and services
- Assist in investigating transactions and evaluating customers' complaints, ensuring a fair and prompt resolution
- Respond to complainants and regulators through both verbal and written communication channels
- Collaborate with other teams to ensure resolve customer requests and issues
- Provide support to management and propose initiatives to streamline processes and improve customer service quality
- 3 to 5 years of experience in customer services in banking and/or insurance industry
- Strong understanding of investment funds and wealth management products is highly preferred
- Must possess SFC Paper 1, 7 and 8
- Excellent communication skills with a service-oriented attitude
- Strong problem-solving and logical thinking skills
- Fluency in both spoken and written English, Mandarin and Cantonese is required
-
Service Manager
17小时前
China Mobile International Limited Hong Kong, 香港Service ManagerHeadquartersHKMobile Business PartnershipCustomer Services Management, Relationship ManagementMiddleApplyStaff ApplicationResponsibility · Take sole responsibility of daily operations and quality issue of clearing service and ensure supreme user experience. · Follo ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Manage the customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure that complaints are handled in compliance with the latest regulatory requirements and ISO standards · Review the complaint invest ...
-
Branch Service Manager
21小时前
China CITIC Bank International Limited Hong Kong, 香港 全职Job Highlights · 3 years supervisory level exp. in retail banking · Good interpersonal and communication skills · Support Branch Manager on branch operation · Job Description · Key Responsibilities · Ensure smooth branch operations and achieve satisfactory audit rating by meeting ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Moody's Hong Kong, 香港 全职Experience Level: Experienced Hire · Categories:Product Development · Location(s):Moody's Analytics Hong Kong Ltd, The Center, 99 Queen's Road, Central, Hong Kong, Suite , 56th Floor, 10278, HK · The Role / Responsibilities: · The Advisory Service in Moody's Analytics Banking O ...
-
AIA International Limited. Hong Kong, 香港 全职FIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: Implement and conduct KYC due diligence process for onboarding customers as well as provide periodical and ad-hoc review · Monitor and manage AML/CFT risk of the bank, and report to seniors · Analyze relevant AML/CFT cases and provide reports and alerts · Da ...
-
China Mobile International Limited Hong Kong, 香港Assistant Service Manager - Key Account ManagementHeadquartersHKData BusinessSales & Business DevelopmentMiddleApplyResponsibility · Demonstrate ownership and accountability for end-end customer service experience · •Work directly with customer teams and executives as required; ...
-
Wing Lung Bank Ltd. Hong Kong, 香港Financial Services Manager · Responsibilities · Providing all-rounded banking services to customers · Strengthening relationship with customers to identify customers' needs and recommend appropriate financial services to meet their needs so as to achieve business targets · Pa ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high ...
-
Branch Service Manager
17小时前
Standard Chartered Bank Hong Kong, 香港 全职Role Responsibilities · Processes · To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures. · To comply with all applicable money laundering prevention p ...
-
Randstad Hong Kong Hong Kong, 香港 全职about the job · You will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. · You will ensure the achievement of Custome ...
-
Ensign InfoSecurity Hong Kong, 香港 全职Ensign is hiring · Job Overview · Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients' cybersecurity needs. Our core competencies are in ...
-
FWD Life Insurance Corporation Hong Kong, 香港 全职About FWD Group · FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insur ...
-
Hong Kong Express Airways Limited Hong Kong, 香港 全职HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. · Like you, and just like many people across Asia, we love to travel and discover new places across the wo ...
-
Manager, Service Field
17小时前
Otis College of Art and Design Hong Kong, 香港 全职Date Posted: · Country: · Hong Kong Location: · 12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號 The Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned ...
-
City University of Hong Kong Hong Kong, 香港Duties · Implement capital development programmes and various AA&I projects; oversee building services installation; report on matters related to infrastructure and renewal, campus master plan, design standards, feasibility studies, annual capital project submissions, procurement ...
-
Moody's Hong Kong, 香港The Role / Responsibilities: · The Advisory Service in Moody's Analytics Banking OU helps institutions quantify and manage risk. The team is composed of experienced consultants and practitioners working with and drawing on the insight and expertise of our world-class analytics, ...
-
Randstad Hong Kong Hong Kong, 香港 全职about the job · You will monitor calls / livechat traffic and arrange adequate workforce to meet service targets · You will motivate, coach and develop juniors to sustain high and quality service level · You will support and manage the team to meet the service standard · You wil ...
Customer Services Manager - Hong Kong, 香港 - Gravitas Recruitment Group
描述
Our client, one of the leading virtual banks in HK, is looking for an experienced Customer Services Manager to join their team to handle customers' enquiries related to the bank's investment products.
Job duties
Job requirements
Hong Kong的Customer Services Manager从业者
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional
-
Sam Lo
Finance Manager at Crypto.com
-
Mile Fung
Slasher