- Manage and support the services during the transition from the project phase to the operational phase in order to deliver contracted service commitments.
- Responsible for project and services coordination work
- Willing to drive the client's expectations and manage end-user outcomes.
- Work with the Ensign Account Manager and Ensign Delivery Teams to ensure the baseline documents for the services provided to the client are up to date.
- Manage service delivery and Service Level Agreements (SLAs) for the assigned customer(s) to ensure that Ensign's obligations are met.
- Work with the internal stakeholders to provide the incident report to clients.
- Work with the Ensign and Customer Change Management team to ensure Service Request(s) and Change Request(s) are reviewed and tracked based on the approved processes.
- Work with the Account Manager on client's feedback for continual service improvement.
- Responsible to assess customers' feedback and work with internal/external stakeholders to improve procedures accordingly to ensure good service quality.
- Degree / Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
- Two (2) years of Customer Service experience with proven ability to work with internal and external parties is preferred.
- Excellent interpersonal skills both in written and presentation.
- Good business acumen and customer focus.
- Self-motivating, Proactive and having strong analytical and problem-solving skills combined with the ability to provide a quick resolution to problems.
- Looking for people who have a passion for providing excellent customer service, who possess strong interpersonal and leadership skills, and who enjoy working as part of a team
- Fluent in written and spoken English
- Proficiency in Microsoft Office Suite
- IT Services Management experience preferred.
- Project management experience preferred.
- Relevant IT Service Management and/or Project Management certification preferred.
- Technical knowledge in IT technology (Operating Systems, Network, Databases).
- Cyber Security knowledge preferred.
-
AXA Group Hong Kong, 香港 全职Solutions Delivery · Overall Technical Lead / Delivery Manager on Payment related projects · Work closely with business stakeholder, manage and collaborate / communicate with different IT teams (local and group levels) for the delivery of projects · Prepare and review technical ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Job Summary: · The Workplace Technology is responsible the Service Delivery functions for the HKEX community. The team has an engineering function, risk management team, employee experience, risk management, production support and the change management team. · Job Duties: · As ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Nityo Infotech Hong Kong, 香港JIRA , Cloud , Completed , Deliverables , Delivery , Escalation , Financial , Focal Point , Frameworks , Governance , JIRA , Key Skills , Languages , Meetings , Microsoft , Onboarding , PMP , Planning , Point , Protocols , Reporting , Requests , Resolve , Resources , Responsible ...
-
FIS Hong Kong Island, 香港 OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on som ...
-
Kering Asia Pacific Ltd. Hong Kong, 香港 全职Description · Job Type · Contractor Start Date · Schedule · Full time Organization · Kering Asia Pacific Ltd. ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Understand customer's feedback and complaints on using digital products, and verify their feedback and complaints in testing environment · Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banki ...
-
Dah Sing Bank Hong Kong, 香港Job Purpose: · You will be responsible for managing projects related to Mobile Banking, e-Banking and Digital Transformation. You will provide business analysis and consulting services to users and project teams and deliver quality project documentation. · Main Responsibilities: ...
-
Nityo Infotech Hong Kong, 香港· •You must have a proven track record of leading high growth teams with high complexity and ever-changing priorities · •Strong ability to attract leaders and also develop in-house talent for the next challenge · •Communicating a vision/mission to clients on how you can help t ...
-
Sun Life Hong Kong, 香港 Temps pleinVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
-
Sun Life Hong Kong, 香港 全职Job Description · : Job description · An experienced Agile Business Analyst is required to ensure the vision and values defined by the Product Owner is effectively analyzed, shaped, and translated to the agile squads to deliver. This role will also help to promote the agile way ...
-
NTT DATA Hong Kong, 香港Job Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
-
NTT Hong Kong, 香港 全职JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
-
hang lung properties Hong Kong, 香港Manager - Service Delivery (Building Surveying) · 部門: 香港業務部 參考編號: HLCT_LMD_A1-I/0322 · 主要職責 Assist in day-to-day operation and maintenance of building facilities, building fabrics and elements · Assist in managing A&A and monitor fit-out / reinstatement works of outsourced co ...
-
Deliveroo Hong Kong, 香港 全职工作地點:中環 · 5天工作,每更8小時,需輪班 · 醫療保險 10天年假 特別津貼 · 工作內容 · - 與店鋪經理緊密合作維持日常運作 · - 與送餐專員溝通並確保客人準時收到貨品 · - 負責貨品管理包括點收和上架 · - 檢查庫存記錄的準確性 · - 負責定期盤點貨品數量並更新存貨系統記錄 · 入職條件 · - 歡迎任何有興趣人士申請 · - 能夠應付體力勞動工作 · - 須接受輪班工作,包括周末 · - 良好粵語 · - 懂基本電腦操作 · 可即時上班者優先 · 員工福利 · - 銀行假 (17天公眾假期),10天年假,醫療保險 · - 夜更交 ...
-
Program Manager
4天前
TEKsystems Hong Kong Hong Kong, 香港 全职Our client, a leading global food and beverage company, are looking for an experienced program manager to join their APAC regional technology team. They are currently running several digital technology projects including POS, CRM, mobile application and other digital initiatives. ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · Data Analytics & CRM - Hang Seng Bank (HK · We are currently seeking a high caliber professional to join our department as Data Analytics and CRM Manager · Principal responsibilities:Accountable for defining and shaping the digital messaging propositions acr ...
-
Meliora Hong Kong, 香港 全职Your New Role · You will be responsible for: · Leading the team to deliver IT application development, testing and management activities · Manage 3rd party vendors for development and testing · Review and formulate overall quality assurance/testing strategy · What You'll Need T ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to ...
-
Don Nelson Recruitment Limited Hong Kong, 香港 全职Job duties: · Responsible for contributing towards the development of the annual audit plan,provides the basic for a systematic, risk-based approach to evaluating and improving corporate governance, risk management and internal controls. · The role holder has the skills and insi ...
Service Delivery Manager - Hong Kong, 香港 - Ensign InfoSecurity
描述
Ensign is hiring
Job Overview
Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients' cybersecurity needs. Our core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response.
Reporting to General Manager, Regional Sales Director will be responsible to lead the sales team for managing key accounts and developing new accounts in Greater China Region, in order to deliver revenue target.
The work location will be Hong Kong, with opportunity to cover East Asia markets such as Mainland China, Macau and Taiwan. He/She also works closely with our other functional teams in Hong Kong, Singapore and Malaysia, and elsewhere in the world where Ensign has local presence.
Duties and Responsibilities
Requirements
Hong Kong的Service Delivery Manager从业者
-
Mile Fung
Slasher
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional
-
Sam Lo
Finance Manager at Crypto.com