- Understand customer's feedback and complaints on using digital products, and verify their feedback and complaints in testing environment
- Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking (Cyberbanking for BEA), Mobile Banking, Phone Banking, Automated Teller Machine ("ATM") and Digital Branches, etc.
- Define the acceptance criteria and prepare testing data
- Liaise with related departments to resolve defects
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity Requirements
- University graduate with a relevant degree and area of studies
- Preferable 3-5 years' experience in banking sector covering the following: 1-3 years' of experience in User Acceptance Test ("UAT") position Good understanding in retail banking products and services Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements Able to lead a team to ensure the service quality Good command of both spoken and written English, Chinese (Cantonese and Mandarin)
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Assistant Manager, Channel Delivery - Hong Kong, 香港 - The Bank of East Asia
描述
ResponsibilitiesCandidates with less experience would be considered for Officer title
Hong Kong的Assistant Manager, Channel Delivery从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional