- To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.
- To ensure that all security measures are in operation in the branch.
- To control expenses incurred by the department with special attention to staff overtime & operating expenses.
- To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.
- Display exemplary conduct and live by the.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Experience in Customer service
- Anti-money Laundering Policies and Procedures
- Customer Interaction
- Understanding Customer Needs
- Customer Support Policies, Standards and Procedures
- Teller Functions
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Service Manager
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Branch Service Manager - Hong Kong, 香港 - Standard Chartered Bank
描述
Role Responsibilities
Processes
Regulatory & Business Conduct
Our Ideal Candidate
Role Specific Technical Competencies
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