- Take sole responsibility of daily operations and quality issue of clearing service and ensure supreme user experience.
- Follow up and facilitate the service delivery for new accounts and new product deployment.
- Regular trace and check the clearing process of customers, partners and internal teams to ensure correct clearing and settlement will be arranged on timly manner
- Interface with the customer for operations issues after issues have followed proper escalation procedures and failed to obtain the correct level of support.
- Attend regular performance review calls for service, operational for clearing services;
- Attend stewardship meetings with customer
- Provide steady state account management to verify the engagement of New Work follows processes;
- Maintain awareness of day-to-day change and problem process compliance;
- Ensure SLAs are met for per contractual commitment;
- Ability to work across virtual Global teams;
- Hours of Support include 8 X 5 + Emergency Call Out.
- Fluent both oral and written English, fluent Cantonese and Mandarin;
- 5+ years of roaming or roaming clearing experience;
- Finance certification is a plus;
- Bachelor's degree or above.
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Service Manager - Hong Kong, 香港 - China Mobile International Limited
描述
Service ManagerHeadquartersHKMobile Business PartnershipCustomer Services Management, Relationship ManagementMiddleApplyStaff ApplicationResponsibility
Requirements
Hong Kong的Service Manager从业者
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Mile Fung
Slasher
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Leung Ting Duncan Lau
Property and Hospitality Management Professional
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Sam Lo
Finance Manager at Crypto.com