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    Customer Services Manager - Hong Kong, 香港 - Lufthansa Technik Component Services Asia Pacific Ltd.

    Lufthansa Technik Component Services Asia Pacific Ltd.
    Lufthansa Technik Component Services Asia Pacific Ltd. Hong Kong, 香港

    1周前

    Default job background
    全职
    描述

    Tasks

    As the Customer Service Manager you will perform the following duties :

  • The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management
  • Advising customers in finding the right solution. Manage the customer relationship and ensure its ongoing development
  • Responsibility for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
  • Identifying and managing revenue opportunities and realize cross- and up-selling potential within area of responsibility
  • Processing and management of customer complaints; ensure feedback within LHT's Quality Management System
  • * All other duties as assigned or required

    Requirements

    The ideal Customer Service Manager should meet the following requirements:

  • University degree, preferably in Engineering, Business or equivalent
  • Relevant professional experience in a customer relations/client servicing role, preferably in technical customer service/sales or material management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
  • Excellent spoken and written English
  • Knowledge of German is advantageous
  • High degree of intercultural competency and strong understanding of Asian cultures
  • Able to travel to Germany and extensively within Asia
  • Must possess a legal work permit in Hong Kong
  • * CV/Resume and Cover Letter required

    * Company will not provide relocation assistance


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