- Supervise a team of 5 to 10 people to ensure service level agreements are met
- Understand client policies, procedures and other requirements and ensure the operation is consistently in compliance with them
- Actively monitor the progress and quality of work of your team and withhold the accountability of them
- Identify ongoing training needs, prepare and deliver coaching and training to the team
- Lead by example, commit to the project and strive to increase operational efficiency. Motivate the team to achieve and outperform key performance indicators
- Collaborate with other teams to enhance project-wide effectiveness and efficiency
- Report issues or concerns to management, identify root causes and/or solutions to problems and challenges
- Prepare policy, process and procedure documentations
- Handle enquiries and complaints including supporting the investigations
- Support management reporting and other ad-hoc work-related tasks Experience & Background
- Degree holder with minimum 2 years' experience in operations or application process management. Experience in leading a team is preferred.
- Excellent communication skills and good command of written and spoken Cantonese, Mandarin and English
- Team player, with the ability to multi-task, is flexible and can work under pressure
- Strong relationship, organisation and time management skills
- Self-motivated and able to work independently
- Proactive and result oriented, with the ability to thrive in a challenging environment
- Proficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applications About KPMG
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Team Leader/ CS Supervisor, Managed Services, Customer Due Diligence - Hong Kong, 香港 - KPMG China
描述
KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world.Service Line Overview
KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions. Through remediation services, we provide cost effective business solutions to clients, and provide organisations with customised project plans and regulated business processes to achieve operational efficiencies across different sectors and industries.
The successful candidate is responsible for supervising a team who is processing applications in line with given client policies and procedures and other requirements.
You will be expected to manage the team to deliver the targets, manage your own caseload and taking client instructions and feedback. You will be required to deliver a strong client/customer experience and high levels of quality and productivity in line with given policies and procedures. The ability to engage and communicate is essential.
The role will involve working with other in-house cross functional teams so the ability to build and maintain strong internal networks will be important. If you are highly organised, enjoy teamwork and confident in managing people, this role is for you.
Key Responsibilities
This is an operation-based role where you will be part of a large team. You will:-
At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.
We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity - and how we make a positive impact on our people, environment and society.
We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.
You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China's Online Privacy Statement and/or KPMG China Privacy Statement (collectively "Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform.
If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China's HR personnel in the location where your application is submitted [see here].
