- Perform Enhanced Due Diligence (EDD) profile review for Private Banking customers (personal and entity clients) during account opening or regular review
- Engage in collecting detailed customer information and validating supporting document for updating clients' EDD profile and bank record
- Collaborate with frontline, operation and control teams to complete EDD profile at quality and up to Bank standard
- As gatekeeper to ensure each profile review and approval is completed within specified timelines
- University degree in a related discipline or other relevant qualifications
- Minimum 3 years' retail banking/ private banking experience, preferably with exposure to EDD process, retail banking/ private banking business and knowledge of related regulatory requirements and guidelines
- Strong attentiveness to detail, compliance and control orientation
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel
- Proficiency in both English and Chinese
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Service Manager
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Assistant Client Service Manager - Hong Kong, 香港 - Hang Seng Bank Limited
描述
Job descriptionA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Private Banking and Trust Services - Private Banking Department
We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager (Enhanced Due Diligence).
Principal Responsibilities
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