- Be the first point of contact with Buy-Side and Sell-Side clients
- Take ownership of support queries until resolution, ensuring professional communication with the client and that SLA is met.
- Identify and troubleshoot incidents to ensure prompt system recovery.
- Create and follow up on tickets in collaboration with client product and technical teams
- Actively monitor the client platform, leveraging and improving existing log collection and alerting tools.
- Perform and improve morning checks ensuring application stability and reliability before market hours.
- Experienced in a client facing application support position:
- Management of client interaction / support cases
- Problem tracking and resolution
- Excellent verbal and written communications skills are essential (English)
- Strong Client focus
- Data mining / SQL scripting
- Familiar With Linux environment (command line)
- Experience in supporting connectivity layer (FIX is a plus)
- Experience in using, implementing log collection tools such as ElasticSearch,
- Grafana is preferred
- Good command of system documentation best practices using Atlassian suite
- Good analytical, problem solving and decision making skills
-
CAE Hong Kong, 香港 Temps pleinRôle et responsabilités · In this role, the Simulator Technician I will be expected to: · Perform routine technical tasks on site, in field or laboratory. · Receive training in the various phases of laboratory, office, plant, or field technical work. · Key responsibilities w ...
-
Cognizant Hong Kong, 香港 全职Job Summary: · • Provide basic technical support to corporate employees. · • Proven skills in Laptop repair, troubleshooting, deployment, and network troubleshooting. · • Proven ability to work successfully with limited supervision. · • Research, resolve, and respond to inqui ...
-
The Career Works Limited Hong Kong, 香港 全职As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status. · Respo ...
-
support engineer
5天前
Atos Hong Kong, 香港Deskside Support Engineer · Atos Information Technology HK Limited · Job Description · PRINCIPAL DUTIES AND RESPONSIBILITES · Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet) · Physically set up computers a ...
-
Swiss Re Hong Kong, 香港About the Role · : Job Description · Will be responsible in enabling our internal customers within the organization to effectively use technology by performing local onsite workplace support activities to a proficient level. · Acts as an ambassador for GTS Branch IT by achiev ...
-
Cognizant Technology Solutions Hong Kong, 香港 OTHERJob Summary: · Provide basic technical support to corporate employees. · Proven skills in Laptop repair, troubleshooting, deployment, and network troubleshooting. · Proven ability to work successfully with limited supervision. · Research, resolve, and respond to inquiries receiv ...
-
Support Engineer
2天前
NodeFlair Hong Kong, 香港 全职1. Benefits: · 5-Day Work Week · Flexible Working Hours · Discretionary Bonus · Medical & Dental Insurance · Birthday Leave · Marriage Leave · Examination Leave · Education Subsidy · Overtime Transportation and Meal Allowance · 2. Job Responsibilities: · Responsible for daily te ...
-
Cognizant Hong Kong, 香港Job Summary: · Provide basic technical support to corporate employees. · Proven skills in Laptop repair, troubleshooting, deployment, and network troubleshooting. · Proven ability to work successfully with limited supervision. · Research, resolve, and respond to inquiries receiv ...
-
Swiss Re Hong Kong, 香港About the Role: · Job Description · Will be responsible in enabling our internal customers within the organization to effectively use technology by performing local onsite workplace support activities to a proficient level. · Acts as an ambassador for GTS Branch IT by achieving ...
-
Hong Kong Disneyland Resort Hong Kong, 香港 Permanent 全职Résumé du poste: · Conduct Quality Audit on Engineering and Maintenance activities, perform root cause analysis, and propose corrective and improvement actions, compute audit report and report out findings. · Coordinate Amusement Ride Examination in accordance to COP on Amuseme ...
-
IO TECH SOLUTIONS LIMITED Hong Kong, 香港 全职Our client, a top-tier trading firm is seeking a talented 5+ years Production Support Engineer with expertise in Linux to join the team. The ideal candidate will be responsible for ensuring the smooth operation of our production systems and resolving any technical issues that may ...
-
Onbase Support Engineer
23小时前
Iron Mountain Hong Kong, 香港 全职At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...
-
Network Support Engineer
23小时前
IO TECH SOLUTIONS LIMITED Hong Kong, 香港 全职Join my client, a global telecommunications provider, as part of the Network Support team. You'll utilize your expertise to provide exceptional technical assistance, ensuring seamless operations and empowering our clients around the clock. · As a Network Support Engineer, you'll ...
-
Lidl in Deutschland Hong Kong, 香港 全职Summary · Lidl and Kaufland Asia are hiring Production Support Engineer to join our Production Support - Small Domestic Appliances (SDA) team. The successful candidate will be responsible for below tasks, · Supports the management of the critical path by defending the pre produc ...
-
Sirius Partners Hong Kong, 香港Provide technical support to end-users and clients via phone, email or in person · Diagnose and troubleshoot software and hardware issues · Update equipment inventory management system and rack information. · Train end-users on how to use software applications · Maintain and upd ...
-
TAIT Hong Kong, 香港The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Sup ...
-
Broadcom Inc. Hong Kong, 香港 全职Please Note · : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) · 2. If you already have a Candidate Account, please Sign-In before you apply. · Job Description: · Broadcom's Technical ...
-
Amaris Consulting Hong Kong, 香港Job description About the job · Project manage the integration of the new Prime Solutions and Financing platform. · Engage actively with stakeholders including the head of the trading desk and technology managers. · Plan, review and execute change releases into the production env ...
-
NLS Hong Kong, 香港 全职We are currently seeking a highly skilled End-User Support Engineer for our top tier global investment banking client. If you thrive in a challenging environment and possess a strong technical background, we encourage you to apply. · Responsibilities: · Provide reliable systems ...
-
Crypto Hong Kong, 香港 全职We are a team to design, develop, maintain, and improve software for various ventures projects, , projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applic ...
L1/L2 Application Support Engineer - Hong Kong, 香港 - IO TECH SOLUTIONS LIMITED
描述
Join our client, a premier financial technology firm that operates a cutting-edge multi-dealer trading platform for structured products. This platform facilitates connections between buy-side and sell-side professionals, enabling seamless trading experiences.
Overview:
We are looking for an Application Support Engineer to join our team to handle client support issues. Manage client support demands end to end, from initiation / communication with the client, analysis of the demand, resolution in partnership with the product and the development team.
You will act as a Level 1/2 interface for clients and banking counterparties connected to the firm and will be a trusted partner, representing the firm in front of clients.
Numerous cross-domain projects will allow you to grow and gain experience on scripting, system administration and other DevOps practices.
You will get hands-on experience with an industry leading financial technology company and work with a dynamic team across multiple industries.
Responsibilities :
Skills
Client Management :
Technical
