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Excis Ltd Hong Kong, 香港 全职Background · As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside su ...
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Swiss Re Hong Kong, 香港About the Role: · Job Description · Will be responsible in enabling our internal customers within the organization to effectively use technology by performing local onsite workplace support activities to a proficient level. · Acts as an ambassador for GTS Branch IT by achieving ...
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Sirius Partners Hong Kong, 香港Provide technical support to end-users and clients via phone, email or in person · Diagnose and troubleshoot software and hardware issues · Update equipment inventory management system and rack information. · Train end-users on how to use software applications · Maintain and upd ...
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TAIT Hong Kong, 香港The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Sup ...
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Lidl in Deutschland Hong Kong, 香港 全职Summary · Lidl and Kaufland Asia are hiring Production Support Engineer to join our Production Support - Small Domestic Appliances (SDA) team. The successful candidate will be responsible for below tasks, · Supports the management of the critical path by defending the pre produc ...
Onbase Support Engineer - Hong Kong, 香港 - Iron Mountain
描述
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary:
Onbase Support Engineer role Reports to the IT Service delivery manager.
Provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of products and service.
The Support Engineer is primarily responsible for providing technical support for our enterprise clients via multiple communication channels, proactively identifying, communicating & assisting clients in resolving known
software issues, working with clients to licence and provide configuration services for software modules, and troubleshooting installation, configuration and environmental issues identified by customers. Support Engineer
provides day-to-day system administration support for the solution. Provides patching and server recommendations for on prim solution. Knowledgeable in both on prim and hosted solutions.
This role will have fixed hours with a need to cover other regional areas for Onbase customer Support.
Accountabilities:
● Supports OnBase solutions dealing in areas of document capture, document storage, workflow, and other OnBase areas.
● Knowledgeable with OnBase Configuration, OnBase Client, OnBase Unity Client, OnBase Studio, OnBase Web Client, Hyland Unity Management Console of EP3 and later
● Support customers with test transactions and run tests to find errors and confirm the program meets specifications.
● Troubleshooting issues.
● Architect system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs
● Provide guidance to project team members on developing, testing, installing, and updating both customizable software and custom built applications
● Maintain accountability for the technical components of the solution and work with the Project Manager to ensure overall project success
● Support solution day-to-day operations and system administration.
● Fully participate in Agile team retrospectives to provide recommendations for improving software and processes.
● Work with both technical and non-technical staff to develop a training plan and training materials, and train end users, technical support staff, and internal staff to use programs
● Maintain accountability for the technical components of the solution and work with the Project Manager to ensure overall project success
Requirements:
● Bachelor's or higher degree in a related field, or its equivalent, related to this field of work or work experience related to job description and the necessary competencies.
● Strong experience with systems support, troubleshooting, and resolution
● Experience with OnBase System software version 18 or higher
● Experience working with on prim patching
● Experience creating & modifying workflows
● Experience expanding & modifying solutions
● Strong DIP experience and troubleshooting
● OnBase certification required
