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Sirius Partners Hong Kong, 香港Provide technical support to end-users and clients via phone, email or in person · Diagnose and troubleshoot software and hardware issues · Update equipment inventory management system and rack information. · Train end-users on how to use software applications · Maintain and upd ...
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IT Support Engineer - Hong Kong, 香港 - Cognizant
描述
Job Summary:
·Provide basic technical support to corporate employees.
·Proven skills in Laptop repair, troubleshooting, deployment, and network troubleshooting.
·Proven ability to work successfully with limited supervision.
·Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
Job Responsibilities:
·Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
·Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
·Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
·Follow all standard operating procedures (SOP) through the effective use of knowledge management.
·Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
·Assist with activities to triage and escalate any system or network outage to reduce downtime.
·Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
·Adherence to shift schedules and timeliness are key requirements.
·Willingness to work flexible shifts and scheduling, weekends, and holidays.
Employee Status : Contractor
Shift : Day Job
Travel : No
Job Posting : Apr
Hong Kong的IT Support Engineer从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional