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Service Manager
1周前
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Standard Chartered Bank Hong Kong, 香港 全职Role Responsibilities · Processes · To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures. · To comply with all applicable money laundering prevention p ...
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China Mobile International Limited Hong Kong, 香港Assistant Service Manager - Key Account ManagementHeadquartersHKData BusinessSales & Business DevelopmentMiddleApplyResponsibility · Demonstrate ownership and accountability for end-end customer service experience · •Work directly with customer teams and executives as required; ...
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FWD Life Insurance Corporation Hong Kong, 香港 全职About FWD Group · FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insur ...
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Hong Kong Express Airways Limited Hong Kong, 香港 全职HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. · Like you, and just like many people across Asia, we love to travel and discover new places across the wo ...
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Ensign InfoSecurity Hong Kong, 香港 全职Ensign is hiring · Job Overview · Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients' cybersecurity needs. Our core competencies are in ...
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HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
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Otis College of Art and Design Hong Kong, 香港 全职Date Posted: · Country: · Hong Kong Location: · 12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號 The Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned ...
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Moody's Hong Kong, 香港The Role / Responsibilities: · The Advisory Service in Moody's Analytics Banking OU helps institutions quantify and manage risk. The team is composed of experienced consultants and practitioners working with and drawing on the insight and expertise of our world-class analytics, ...
Guest Services Manager - Hong Kong, 香港 - Courtyard by Marriott
描述
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Must hold valid work permit.
Hong Kong的Guest Services Manager从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional
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Sam Lo
Finance Manager at Crypto.com
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Mile Fung
Slasher