- Provide personal services through a single point of contact to target customers
- Identify ringleaders and high quality prospects during race meetings and at racing events
- Develop and maintain relationship with customers through customer relations & grooming activities
- Provide dedicated customer services in assigned public venues in racecourses during race meetings
- Work closely with CS, event, catering and other service teams to deliver the best customer experience
- Work as part of the effective and highly motivated team in delivering business objectives and results
- Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses.
- Undertake other duties as assigned by Line Manager.
- Tertiary qualification or above in any disciplines
- A minimum of 5 years' solid experience in customer-facing environment such as airline and hospitality industry
- Good ice-breaking skills, out-going personality and high team spirit at work
- Ability to be presentable, confident, proactive, and detail-minded
- Excellent interpersonal and communication skills in both English and Chinese
- Computer literacy with Microsoft Word / Excel / PowerPoint
- Ability to work on weekends, public holidays and at night time at Shatin / Happy Valley racecourse when required
- Interest and knowledge of horse racing a definite advantage
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Customer Relationship Officer - Hong Kong, 香港 - The Hong Kong Jockey Club
描述
The Job
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About You
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Hong Kong的Customer Relationship Officer从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional