- Develop and nurture strong relationships with assigned clients.
- Identify opportunities for account growth to upsell and cross-sell Aspire's products and services to existing clients, helping them maximize the value they receive.
- Provide insights and recommendations to deliver exceptional customer experiences.
- Promptly and effectively address client inquiries, concerns, and issues, while collaborating with internal teams to resolve complex problems and ensure client satisfaction.
- Results-driven, always striving to exceed revenue and retention objectives.
- Gather client feedback and relay it to relevant internal teams for product enhancements.
- 3-7 years of experience in sales, customer success, account management, or a related customer-facing role.
- Experience working in the financial services, Fintech, or SaaS industry.
- Have a proven track record of being results-driven, consistently achieving and surpassing performance targets.
- You are passionate about working with customers to ensure their success.
- Demonstrate excellent verbal and written communication skills, along with strong interpersonal abilities.
- Showcase the capability to collaborate effectively with diverse cross-functional teams.
- Exhibit a problem-solving mindset, offering innovative solutions to challenges.
- Possess resilience and patience in handling and resolving customer issues.
- Bachelor's degree in Business, Finance, or a related field.
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
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Account Manager - Hong Kong, 香港 - Aspire
描述
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2023, we also made it to CB Insights' Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space
About the team:
At Aspire, we believe that the customer journey is at the heart of our success. Our Commercial Team is committed to engaging with new customers, ensuring their seamless onboarding experience, and growing our existing customers by building strategic long-term relationships. By offering personalized support and tailored solutions, our Commercial team empowers customers to fully leverage the power of Aspire and achieve their business goals.
About the Role:
As an Account Manager at Aspire, you will play a pivotal role in nurturing and expanding our customer relationships. You will be responsible for managing a portfolio of business clients, understanding their unique financial needs, and providing tailored solutions to help them achieve their goals. This role requires a proactive, detail-oriented, and customer-focused professional who excels in building long-lasting relationships and driving business growth.
Responsibilities:
Minimum qualifications:
What we offer
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
