- Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction.
- Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint handling, and facilitating high-quality services and high-precision marketing.
- Responsible for the construction of customer tags and customer portraits, building a precise and scalable data model based on users, and effectively supporting customer insights and refined business operations.
- Bachelor's degree in Computer Science, Software Engineering, Information Systems related disciplines or equivalent
- At least 6 years relevant experience in system development or mobile telecom industry, candidate with less experience will consider as Senior Data Analyst
- Familiar with commonly used databases, web development technologies, server-side development technologies, front-end development technologies, etc.
- Passion on building new system/application and continuously optimize it based on observation, study system usage and user's need. Well organized, with analytical mind and work independently. Detail-oriented and eager to work with complex business workflows
- Proficiency in written & Oral of English, Chinese and Putonghua is must
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Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
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Assistant Customer Service Support Manager - Hong Kong, 香港 - China Mobile Hong Kong Co. Ltd.
描述
Department: Customer Service Centre
Responsibilities
Requirements:
Hong Kong的Assistant Customer Service Support Manager从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional