- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers' platforms on desktop and mobile
- Troubleshooting and support for Interactive Brokers' web-based offerings
- Problem management with a focus on wide-scale technical issues
- Bachelor's degree (degree earned in a technical field would be advantageous)
- Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)
- Excellent verbal and written communication skills
- Experience with financial products and services is a plus
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits, including medical, dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch is ordered in-house with fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
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L1 Technical Support - Hong Kong, 香港 - Interactive Brokers
描述
Responsibilities
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