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    Technical Support - Hong Kong, 香港 - Knight Frank

    Knight Frank
    Knight Frank Hong Kong, 香港

    4天前

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    描述

    Job Description

    The role involves handling daily level 1 IT support tasks, aiding end users with technical issues, and sustaining IT infrastructure well-being.

    Key Responsibilities

    • Offer expert helpdesk support, troubleshoot, and resolve technical issues for colleagues promptly
    • Manage user environment, install and configure workstation software, hardware, printers, and phones
    • Oversee Microsoft 365 environment to ensure efficient and secure operation
    • Analyze staff requirements, identify vulnerabilities, and implement solutions for enhanced efficiency
    • Participate in designing and administering IT systems and networks, ensuring they meet business needs
    • Implement software upgrades and troubleshoot performance issues
    • Maintain IT asset inventory and accurate records
    • Collaborate with external vendors for IT equipment sourcing and project management
    • Provide technical support for office conferencing systems
    • Undertake additional tasks as required, showcasing flexibility and eagerness to learn

    Requirements

    • High Diploma or above in Computer Science or related field
    • Minimum 2 years of relevant IT support experience
    • Strong interpersonal skills for effective communication with diverse stakeholders
    • Proactive, self-motivated with a can-do attitude and ability to work under pressure
    • Strong problem-solving abilities and logical thinking
    • Commitment to upholding company information confidentiality
    • Proficiency in English, Cantonese, and Mandarin languages


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