- This role will report to Customer service management manager.
- Handle customers feedbacks from calls, chats and email channel.
- Handle customer complaints and adhere IC-4requirements.
- Resolve the issues and queries for the customers.
- Conduct coaching, briefing to the team to ensure no re-occurrence.
- Identify the root causes and solve it with stakeholders to avoid repeated cases.
- Share feedbacks to stakeholders to enhance the customer journey and experience.
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- 5-day work per week (with significant extra allowance for those who can work 6 days a week).
- May be assigned to handle ad-hoc duties in order support the team's SLA.
- University graduates preferred.
- Experience in the customer service team of any financial institution; direct relevant experience an advantage.
- Positive mindset and can-do spirit, doesn't mind going extra steps.
Get along with people well. - INV licensed preferred.
- Good command of spoken and written Cantonese and English.
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Konew FinTech Corporation Limited Hong Kong, 香港 全职透過電話向客戶講解公司的產品 · 接聽客人來電以解答客人的查詢,當中包括:貸款申請、訂單跟進、審批結果等 · 為客人提供最新的貸款優惠及市場資訊 · 如客人有興趣申請貸款,可安排客人上公司辦理手續 · 主動建立和保持良好的客戶關係,時刻為客人提供專業意見 · Requirements · HKCEE / HKDSE 程度或以上,或具資歷架構二級或以上資歷 · 最少有兩年以上顧客服務經驗 · 如無相關工作經驗者,唯性格外向、對工作充滿熱誠、積極進取、有責任感亦可 · 具良好的表達能力、說話技巧及顧客服務技巧更佳 · 入職後公司將提供完善的在職培訓 · 能即 ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports to: Customer Contact Team Lead · The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. · Build strong relationship with customers and ensure the generation of maximum revenue through di ...
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APAC Michael Page Hong Kong, 香港 全职Welcome candidates with customer service or related experience A great opportunity to join an international technology company. · 客户简介 · Our client is a multinational conglomerate and one of the world's largest technology company. They are currently looking for a Customer Care Of ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports to: Customer Contact Team Lead · The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. · Build strong relationship with customers and ensure the generation of maximum revenue through di ...
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Hypebeast Hong Kong, 香港 全职HBX is a global e-commerce platform and retail destination for the world's most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on deliveri ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports to: Customer Contact Team Lead · The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. · Build strong relationship with customers and ensure the generation of maximum revenue through di ...
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Zurich Insurance Company Hong Kong, 香港Job Accountabilities · Provide professional customer services to enquiries on products / policies / claims of General Insurance by phone and/or email · Maintain our customer services in good quality to achieve customer satisfaction · Support ad-hoc projects and administrative ta ...
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China Mobile Hong Kong Co. Ltd. Hong Kong, 香港Division: Customer Service Division · 職責: · 提供專業櫃檯顧客服務 · 瞭解顧客需要並建立良好關係 · 成爲顧客工作坊的講者, 定期舉辦手機、STEM應用等課程 · 經驗較多者,會考慮為高級客戶服務員 · 入職要求: · DSE / F.5或以上程度 · 2年或以上工作經驗, 具備電訊工作或處理企業客戶經驗者優先考慮 · 開朗,主動熱誠,並具有良好溝通技巧,以客戶服務為中心 · 樂於迎接挑戰, 能夠承受工作壓力 · 能書寫及操流利廣東話,懂英語及普通話優先考慮 · 具備更多相關工作經驗者會被考慮為高級客戶服務專 ...
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Hypebeast Hong Kong, 香港 全职HBX is a global e-commerce platform and retail destination for the world's most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on deliveri ...
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The Hong Kong Jockey Club Hong Kong, 香港 全职The Department · The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club's customer understanding and insights across owners, members and wagering c ...
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FedEx Hong Kong Island, 香港Premier Customer Support, Basic Process Onboarding, Bookings, Case Management, Claims Handling, Execution of Solution Logistics, Inquiry, Issue Resolution, Pro-active Notification, Proactive Prevention, Relationship Management, Run and Provide Customized Reporting · Education: Se ...
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Johnson & Johnson Kowloon, 香港 OTHERThe Johnson & Johnson Family of Companies · A global leader in health and personal care, with over 125,000 employees in over 275 companies in 60 countries. We work with partners in healthcare to touch the lives of more than a billion people every day throughout the world. Johns ...
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Selby Jennings Hong Kong, 香港 全职Responsibilities: · Manage and develop a portfolio of corporate banking customers to deepen and broaden relationships with our clients · Achieve business targets for profitability, and growth with careful operating expense and credit risk management · Provide guidance, coaching a ...
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Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamwor ...
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Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamwor ...
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Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
Assistant Customer Service Management Manager, Customer Care - Hong Kong, 香港 - Standard Chartered Bank
描述
:OngoingAbout Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits.
Who are we looking for?
We are now looking for a passionate individual to join our Contact will work directly with the management of the Contact Centre to monitor the performance of the team, and device ways to improve the overall efficiency and effectiveness of the is one of the leading virtual banks in HK. You will work with the top notch individuals from the industry, and leverage on our latest technology to deliver the world class services to our customers.
Responsibilities
Requirements
To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.
Hong Kong的Assistant Customer Service Management Manager, Customer Care从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional