- Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately;
- Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner;
- Propose resolutions to complaints and ensure they can minimize the Bank's reputational risk as well as in line with the overall business strategies, aiming to turn customer complaints into compliments;
- Review customer complaints/feedback and internal workflows/procedures to identify service gaps. Recommend feasible/practical service and system enhancement to meet/exceed customer expectations, thus, increase customer satisfaction and loyalty;
- Conduct service quality assessments to monitor internal service standard. Provide training/coaching to ensure members compliance with internal & external regulatory requirements and achievement of service excellence & KPI;
- Prepare periodic management reports.
- University graduate in translation/business discipline;
- Minimum 7 years of working experience in financial institution (preferably in banking industry), by which at least 5 years hands on experience in complaint handling with 3 years in supervisory role;
- Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
- Customer-centric and innovative;
- Excellent mediation, analytical, problem-solving skills and able to handle complaints independently;
- Strong presentation and interpersonal skills;
- Good command of verbal and written English and Chinese. Proficient in Putonghua would be an advantage;
- Proficient in common PC applications, such as MS Word, Excel and PowerPoint, etc.
-
Assistant Customer Care Manager
发现在: Talent HK C2 - 2天前
The Hong Kong Jockey Club Hong Kong, 香港 全职The Department · The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club's customer understanding and insights across owners, members and wagering c ...
-
Assistant Customer Care Manager
发现在: Talent HK C2 - 2天前
The Hong Kong Jockey Club Hong Kong, 香港 全职The Department · The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club's customer understanding and insights across owners, members and wagering c ...
-
Assistant Customer Service Management Manager, Customer Care
发现在: Talent HK C2 - 3天前
Standard Chartered Bank Hong Kong, 香港 全职:Ongoing About Mox · Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration ...
-
Assistant Customer Service Management Manager, Customer Care
发现在: Talent HK C2 - 3天前
Standard Chartered Bank Hong Kong, 香港 全职:10/Jun/2024, 6:59:00 PM About Mox · Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential gro ...
-
Manager, Regional Digital Solution, Personal Care Solutions Asia Pacific
发现在: Talent HK C2 - 2天前
BASF East Asia Regional Headquarters Ltd. Hong Kong, 香港 PermanentAt BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricul ...
-
Associate Director Relationship Manager Corporate Banking
发现在: Talent HK A C2 - 5天前
Selby Jennings Hong Kong, 香港 全职Responsibilities: · Manage and develop a portfolio of corporate banking customers to deepen and broaden relationships with our clients · Achieve business targets for profitability, and growth with careful operating expense and credit risk management · Provide guidance, coaching a ...
-
Human Resources
发现在: Talent HK A C2 - 3天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Marketing Vice President
发现在: Talent HK A C2 - 3天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Institutional Sales Vice President
发现在: Talent HK A C2 - 3天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Human Resources
发现在: Talent HK A C2 - 3天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Senior Sales Trader
发现在: Talent HK A C2 - 5小时前
Valuable Capital Limited Hong Kong, 香港 全职Responsibilities: · Develop and service fixed income institutional client base, including banks, fund managers/asset managers, insurance companies, proprietary desks, private banks, etc.; · Provide fixed income dealing and market making services to Institutional, Corporate PI and ...
-
Assistant Change Delivery Manager
发现在: Talent HK A C2 - 3天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Human Resources
发现在: Talent HK A C2 - 3天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Senior Compliance Officer
发现在: Talent HK A C2 - 2天前
Taikang Asset Management (Hong Kong) Co. Ltd. Hong Kong, 香港 全职Taikang Asset Management (Hong Kong) Co. Ltd., (hereafter as "Taikang Asset (HK) or "the Company"), is a wholly-owned subsidiary of Taikang Asset Management Co., Ltd. (hereafter as "Taikang AMC") was incorporated in Hong Kong in 2007, now holding SFC licenses Type 1 (Dealing in S ...
-
Senior Officer, Sales
发现在: Talent HK A C2 - 3天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Senior Officer/ Officer, Credit MIS
发现在: Talent HK A C2 - 3天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Manager, Bancassurance
发现在: Talent HK A C2 - 3天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
VIP Banking Associate
发现在: Talent HK A C2 - 4天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Manager, Sales
发现在: Talent HK A C2 - 3天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Assistant Manager
发现在: Talent HK A C2 - 1天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
Senior/Customer Care Manager - Hong Kong, 香港 - Bank Of China (Hong Kong) Limited
描述
Responsibilities: Co. Ltd.&v=024){kind=logo}
Hong Kong的Senior/Customer Care Manager从业者
-
Skhawat Ali
Physical Education Teacher
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional