- Keep records of scheme benefits
- Process contributions and benefit payments
- Handle investment election and switching
- Issue annual benefit statements
- Maintain member website for members to access scheme information
- Provide member hotline for enquires
- Prepare schemes' financial statements
- Assist annual audit and annual return
- Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
- Serve as primary, daily contact to clients on delivery of services.
- Respond to and resolve complex issues, including those escalated by the team member
- Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
- Promote and provide training, coaching and mentoring to ensure staff are continuously developed
- Participate in process and technology transformation programs if needed
- Create a culture of continuous review and improvement across people, process and technology
- Positively represent the administration function to both internal and external senior stakeholders
- Retain existing business
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Sun Life Hong Kong, 香港 Temps pleinVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
Manager, Pension Administration - Hong Kong, 香港 - WTW
描述
The Team
The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.
Our services include:
The Role
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Hong Kong的Manager, Pension Administration从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional