- Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis and complaint to supervisor for service improvement;
- Makes outbound call to customers for follow-up cases;
- Executes empowerment guidelines;
- Documents call activities in system
- Documents follow up items in log sheet or send email to AIAHK Business Partners
- Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
- Achieves the individual performance targets;
- Achieves the Service Hotline team performance targets.
- Higher Diploma, Associate Degree or University Degree holder
- Good command of spoken and written English and Chinese & PC skills
- Pro-active, independent, analytical, patient and able to work under pressure
- Good interpersonal skills, self-initiative with a passion for customer centricity
- To be committed to provide a high standard of service to our members
- Attentive to details, well-organized with good problem-solving skills
- Basic insurance knowledge would be definitely an advantage
- IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred
-
Service, Advisor
5天前
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Service, Advisor
5天前
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Christian Dior Couture Hong Kong, 香港 Permanent JobPosition · Based in our Client Services Centre in Hong Kong, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs and resolving efficiently and effectively through strong and empathetic commu ...
-
Randstad Hong Kong Hong Kong, 香港 全职Company and Team Background · Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling i ...
-
Bupa Hong Kong, 香港 全职Job Description: · Regional Customer Service Advisor · The Quayside, Hong Kong · A Full Time, Permanent Role · You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm · Bupa Global has offices aroun ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Randstad Hong Kong Hong Kong, 香港 全职關於公司: · - 歷史悠久的國際企業集團 · - 香港領先的汽車集團 · - 獨家經銷全球頂尖豪華汽車 · - 2個月獎金+commission,MPF/ORSO(潛在較高回報) · - 辦公時間: Office Hour · 關於團隊: · - 強調團隊合作精神 · - 態度積極和心情愉快 · - 熱愛汽車 · 關於工作: · - 為客人/車主提供售後服務並跟進,創造愉快的顧客體驗. · - 有效與團隊成員和車維修部門內外協調合作. · - 提供乘用車/商用車維修保養等技術服務的專業建議 · 所需技能和經驗: · - 1-2年汽車客戶服務/零售工作經 ...
-
Randstad Hong Kong Hong Kong, 香港 全职關於公司: · - 歷史悠久的國際企業集團 · - 香港領先的汽車集團 · - 獨家經銷全球頂尖豪華汽車 · - 2個月獎金+commission,MPF/ORSO(潛在較高回報) · - 辦公時間: Office Hour · 關於團隊: · - 強調團隊合作精神 · - 態度積極和心情愉快 · - 熱愛汽車 · 關於工作: · - 為客人/車主提供售後服務並跟進,創造愉快的顧客體驗. · - 有效與團隊成員和車維修部門內外協調合作. · - 提供乘用車/商用車維修保養等技術服務的專業建議 · 所需技能和經驗: · - 1-2年客戶服務/零售工作經驗 ...
-
CICC Hong Kong, 香港 全职Job Description: · The position is responsible for assisting Institutional Wealth Advisors to maintain business relationship with high-net-worth individual clients, completing required paperwork, conducting limited research projects, responding to client inquiries, and providing ...
-
PIMCO Hong Kong, 香港 全职PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capita ...
-
Northern Trust Hong Kong, 香港 全职About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most su ...
-
Webbe International Hong Kong, 香港 全职Position Purpose · Attend to RMs queries in a timely and professional manner · Work with ICs/RMs/Market Advisors to help them prepare client meetings/client calls/portfolio reviews · Prepare tailor-made fixed income/structure products solutions at RMs' request · Participate to ...
-
Be Myjob Company Limited Hong Kong, 香港 全职Responsibilities · Provide a "Wealth Management" solutions / advice to High Net Worth Individual · Find, Attract and Win new clients · Nurture and Retain existing clients and entice former clients back into the Bank · Continuously develop relationships with a portfolio of cli ...
-
Omni Group Asia Ltd. Hong Kong, 香港 全职Key Responsibilities: · Tailored Financial Planning: As a Senior Relationship Manager, you will provide bespoke financial planning services to a discerning clientele. Your expertise will guide high-net-worth individuals, mainlanders, and offshore customers toward their financial ...
Customer Service Advisor - Hong Kong, 香港 - AIA International Limited.
描述
FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process
Roles and Responsibilities:
Hotline Operation
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Hong Kong的Customer Service Advisor从业者
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional