- Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis and complaint to supervisor for service improvement
- Makes outbound call to agent / brokers / intermediaries for follow-up cases
- Executes empowerment guidelines
- Documents call activities in system and follow-up items in log sheet or send email to AIAHK Business Partners
- Works closely with internal and external parties to resolve the complaints and uncertain issues
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
- Secondary education graduate with 4 years working experience
- Minimum 2-3 years relevant experiences in Insurance / Customer Service / Hotline service
- Candidates with higher academic qualification or more relevant working experience may be considered as Senior Advisor
- Hands-on experience in customer service
- Basic insurance or MPF knowledge would be definitely an advantage
- You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4
- You are required to obtain relevant license if your job involves in regulated activities
-
Service, Advisor
1周前
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Service, Advisor
1周前
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
AIA International Limited. Hong Kong, 香港 全职FIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the ...
-
Christian Dior Couture Hong Kong, 香港 Permanent JobPosition · Based in our Client Services Centre in Hong Kong, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs and resolving efficiently and effectively through strong and empathetic commu ...
-
Randstad Hong Kong Hong Kong, 香港 全职Company and Team Background · Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling i ...
-
AIA Hong Kong, 香港 全职FIND YOUR 'BETTER' AT AIA · If you believe in better, we'd love to hear from you. · About the Role · Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process Roles and Responsibilities: · Hotlin ...
-
AIA Hong Kong, 香港 全职FIND YOUR 'BETTER' AT Blue Cross · If you believe in better, we'd love to hear from you. · About the Role · Handle and approve medical claims based on delegated claims authority in accordance with the established procedures and guidelines; Duties / Accountabilities: · Handl ...
-
Bupa Hong Kong, 香港 全职Job Description: · Regional Customer Service Advisor · The Quayside, Hong Kong · A Full Time, Permanent Role · You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm · Bupa Global has offices aroun ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Randstad Hong Kong Hong Kong, 香港 全职關於公司: · - 歷史悠久的國際企業集團 · - 香港領先的汽車集團 · - 獨家經銷全球頂尖豪華汽車 · - 2個月獎金+commission,MPF/ORSO(潛在較高回報) · - 辦公時間: Office Hour · 關於團隊: · - 強調團隊合作精神 · - 態度積極和心情愉快 · - 熱愛汽車 · 關於工作: · - 為客人/車主提供售後服務並跟進,創造愉快的顧客體驗. · - 有效與團隊成員和車維修部門內外協調合作. · - 提供乘用車/商用車維修保養等技術服務的專業建議 · 所需技能和經驗: · - 1-2年客戶服務/零售工作經驗 ...
-
Randstad Hong Kong Hong Kong, 香港 全职關於公司: · - 歷史悠久的國際企業集團 · - 香港領先的汽車集團 · - 獨家經銷全球頂尖豪華汽車 · - 2個月獎金+commission,MPF/ORSO(潛在較高回報) · - 辦公時間: Office Hour · 關於團隊: · - 強調團隊合作精神 · - 態度積極和心情愉快 · - 熱愛汽車 · 關於工作: · - 為客人/車主提供售後服務並跟進,創造愉快的顧客體驗. · - 有效與團隊成員和車維修部門內外協調合作. · - 提供乘用車/商用車維修保養等技術服務的專業建議 · 所需技能和經驗: · - 1-2年汽車客戶服務/零售工作經 ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · Associate Private Wealth Advisor · Private Banking and Trust Services - Private Banking Department · We are currently seeking a high caliber professional to join our department as Associate Private Wealth Advisor · Principal responsibilities: Provide admini ...
-
CICC Hong Kong, 香港 全职Job Description: · The position is responsible for assisting Institutional Wealth Advisors to maintain business relationship with high-net-worth individual clients, completing required paperwork, conducting limited research projects, responding to client inquiries, and providing ...
-
PIMCO Hong Kong, 香港 全职PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capita ...
-
Northern Trust Hong Kong, 香港 全职About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most su ...
Service, Advisor I - Hong Kong, 香港 - AIA International Limited.
描述
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process
Responsibilities:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Hong Kong的Service, Advisor I从业者
-
newyork think
Software Developer
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional