- Deploy and provide OEMS level II support across trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance and more for industry leading investment management platform
- Work with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organization
- Investigate issues and escalate to the OEMS development team as needed
- Learn how the technology behind the system works and complete OEMS level I and II certification programs
- Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support
- Identify and implement areas lacking automation
- Work with development to forecast severity of issues and throughput for fixing issues across teams
- Maintain awareness of issue status after handing off to other teams
- Provide specialized support to enterprise clients
- 1+ years of related experience (Electronic Trading background preferred) or relevant internship experience
- Bachelors' degree or higher in an applicable field of study
- Exposure and experience to finance (preferred)
- Basic familiarity of Java and JavaScript
- General knowledge of trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance
- Familiarity with JSON, XML, and UNIX a plus
- Jira/Zendesk/Logs experience
- Good communication, both verbally and written
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Electronic Trading, Product Specialist - Hong Kong, 香港 - Enfusion
描述
Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest.As a company, we're absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you. Learn more about Enfusion by visiting and apply today
The Team:
The OEMS (Electronic Trading) Product Support Organization provides client facing support to assist clients with the Enfusion OEMS module for their daily trading operations. The OEMS Product Support Organization consists of three verticals – Product Specialists, FIX Operations, and Trade Compliance.
The Role:
The OEMS (Electronic Trading), Product Specialist acts as a liaison between our client-facing teams and internal development and product teams. The purpose of this role is to perform tier II technical electronic trading support for Enfusion's OEMS (Order and Execution Management System). This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.
What You'll Do:
What You'll Need:
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