Application Support Specialist, Global Well-known Finance Services Firm, PERM, 30K - Hong Kong, 香港 - Recruit Logic

描述

Responsibilities:

• Be part of a team of product specialists managing the critical services from the company.
• Participate in day-to-day monitoring and control activities, problem management and change implementation
• Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution
• Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure
• Identify and automate repetitive and manual tasks in the day to day service operations
• Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service.
• Work with other Specialists to standardize product monitoring dashboards and identify opportunities for synergy between those products
• Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems
• Maintain and improve procedures, processes and documentation relevant to the supported products
• Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications
• On shift rotation with pay or leave compensation (no night shift)

​Requirements:

• Bachelor Degree in IT / Engineering or equivalent work experience
• 2-4 years experience in production/technical support. Fresh graduate who are fast learner with positive attitude will be considered as Associate Specialist
• Proven experience with HP-UNIX / Linux
• Proven experience with big-data analyses tools like Kibana and ElasticSearch
• Experience with Oracle or other DB Platforms
• Experience with automation/scripting to optimize operational product management
• Good communication skills in verbal and written English
• Analytical and methodical in problem investigations and approach
• Disciplined and procedure/process oriented
• Ability to work under pressure and be part of a multicultural team