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Cargo Customer Service and Operations Officer - Hong Kong, 香港 - Air New Zealand
描述
Kia ora
Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth. Our goal is to create compelling experiences that empower and connect, and we expect to lead a significant transformation of how the airline operates over the coming years. We are searching for a Customer Service and Operations Officer to join our brilliant Cargo Sales team.
Air New Zealand continues to lead the field in Air Transport, carrying not only passengers, but a wide range a cargo across the globe. From technology and time-sensitive goods to fresh produce and general freight, the Air New Zealand International Cargo team moves tons of goods worldwide and are renowned for our exceptional customer service delivery.
To further enhance the success of our International Cargo business we are seeking an exceptional Customer Service and Operations Officer to join our Hong Kong based team.
Reporting to Cargo Customer Service and Operations Manager Greater China, key focus of the role will be to provide outstanding customer service through the handling of cargo bookings and contribute towards the achievement of regional sales and revenue targets. Focusing on generating and securing new business as well as maintaining strong relationships with our existing customers will be critical to the success of this role.
To be considered you will have extensive customer experience. You previous cargo handling will be advantageous. You will be resilient- someone who can work in a rostered shift environment and can handle a variety of scenarios, in a proactive and task focused way. If you have a strong service focus, and a desire to enable the team to meet the sales targets we would like to hear from you
You must have the ability to work and live permanently in Hong Kong and speak fluent Cantonese, Mandarin and English.
D&I statement, accessibility and Maori proverb (non-safety sensitive roles only)At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Hong Kong的Cargo Customer Service and Operations Officer从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional