- Handle bilingual phone-in and walk-in customer enquiries;
- Handle bilingual emails/livechat enquiries from customers;
- Work closely with teammates to provide timely and quality customer services;
- Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
- Handle and support any ad-hoc projects or tasks as assigned.
- Good customer service, problem-solving and communication skills;
- Customer-focused, positive, self-motivated and willing to learn;
- A good team player with ability to work under pressure in a dynamic and changing environment;
- Good command of both written and spoken English and Chinese.
- HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
- Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
- Minimum 2 year's work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.
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Customer Services Representative - Hong Kong, 香港 - AIA
描述
FIND YOUR 'BETTER' AT Blue Cross
If you believe in better, we'd love to hear from you.
About the Role
Responsible for handling customer inquires via telephone, email, or online platformDuties / Accountabilities
Competencies
Education/Work Experience
Others:
You are required to obtain the relevant license(s) if your job involves regulated activities
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Hong Kong的Customer Services Representative从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional