- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- A role that offers a breadth of learning opportunities
- Provides advanced product and service information and responds to complex customer questions about those products and services
- Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
- Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints
- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required
- Schedules follow-up actions and enters relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that has quality data to enable effective customer retention and business development activities
- Interviews (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements. Makes full, appropriate and accurate notes, ensuring the customer records management system is updated in a timely manner
- Provides exceptional service to customers to encourage continued use of Survitec's products and services
• Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure - Helps to create an environment where everyone in the team can live the Survitec Values
- Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work
- 1-3 years of Customer Service or Inside Sales working experience.
- Experience from marine industry is better.
- Able to meet deadlines through good time management and allocation of priorities.
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
- Fluent English - both in writing and speaking; Can speak Mandarin / Cantonese
- Computer literate.
- Good communication skills with the ability to communicate on all levels.
- Ability to systematically work independently and in a team.
- Strong Learning Skills.
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Customer Service Representative - Hong Kong, 香港 - Snaphunt
描述
The Offer
The Job
You will be responsible for :
The Profile
The Employer
Our client is reinventing outdated recruitment agency and RPO models by taking a truly people-focused approach. Our client work with our clients to transform their hiring, saving time, frustration and wasted money whilst tackling complex recruitment challenges like improving diversity, reducing time to hire, and reporting.
Hong Kong的Customer Service Representative从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional