- Receive customers' phone calls, faxes, e-mails and handle accordingly
- Liaise directly with customers on service requests & general inquiries for collection, delivery, provision of material, etc., and ensure customers are provided with courteous, friendly, and efficient service
- Handle order processing
- Support Sales Team & ensure proper communication with Operations and notify Management of any difficulties
- Visit existing / potential customers, on an "as needed basis"
- Handle correspondence & documentation, department filing and record storage administration management
- Produce standard reports for customers
- Other duties that may be assigned from time to time
- Handle departmental operations and procedures in accordance with ISO manual.
- Comply with all security, occupational health and safety policies, procedures and written instructions appropriate to the workplace.
- Complete required security, health and safety training.
- Cooperate with management and the Company in meeting regulatory requirements.
- Take reasonable care for your personal health and safety, and that of other persons including customers and the public who may be affected by your actions at work.
- Report incidents or near misses, attend any required health and safety meetings, report problems and recommend improvements, and other related activities
- Secondary education or above, preferably 1-year working experience in the service industry or customer service field
- Excellent command of spoken and written English and Chinese
- Good computer knowledge, telephone manner and communication skills
- Strong sense of responsibility, pleasant and cheerful
- Good sense of time management Category: Customer Support
Customer Service Representative - Hong Kong, 香港 - Iron Mountain
描述
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Responsibilities:
Security, Health & Safety:
Requirements: