- Assist the Section Head to achieve the desired business goals and objectives of the department
- Coordinate with internal business unites to formulate the effective strategies / business plan on various initiatives / activities / projects
- Enhance operational efficiencies by reviewing the processes, policies and strategies, identify streaming opportunities and enhancement needs to cope with business changes
- Ensure all processes of the department comply with the internal control standards, group compliance policy and external regulatory requirements Requirements
- University degree in Business Administration, Finance or related disciplines
- Minimum 3 years' experience in banking industry, with knowledge in call centre operations and project management preferred
- Strong analytical, presentation and interpersonal skills
- Excellent command of written and spoken English, Cantonese and Mandarin
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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China CITIC Bank International Limited Hong Kong, 香港 全职Key Accountabilities: · Maintain and monitor records/information in PBG central library that consists of an up-to-date inventory of Code of Banking Practice ("CoBP") / Product Matrix, Banking Returns / reports / surveys, Vendor List, and Product Programs. · Work with key stakehol ...
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HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high- ...
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NLS Hong Kong, 香港 全职My client, a reputable high frequency trading firm, is actively seeking a low latency C++ quant developer to join their team in Hong Kong. In this role, you will be responsible for designing and implementing high-performance, low-latency trading systems and infrastructure, with a ...
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Morgan McKinley Hong Kong, 香港 全职A global insurance firm is looking for an experienced Java (core & spring boot) system manager to join their dynamic team. · You will work closely with our cross-functional teams to ensure optimal system performance and scalability. You will be responsible for overseeing the des ...
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Captar Partners Hong Kong, 香港 全职· If you have a strong background in procurement, negotiation skills, and a keen eye for cost optimization, we invite you to apply for this exciting opportunity. · Responsibilities: Develop and implement procurement strategies in line with the bank's goals and objectives. · Con ...
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System Manager
3天前
Morgan McKinley Hong Kong, 香港 全职A global insurance firm is looking for a system manager with extensive Java experience to join their dynamic team. The manager will work closely with our cross-functional teams & vendors to ensure optimal system performance and scalability. · Responsibilities:Lead team members & ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
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Green Lake Executive Search Co. Limited Hong Kong, 香港 全职Job Description: · Maintain and build strategic partnerships with major financial institutions in assigned regions, enhance business collaboration with global banks and other financial institutions to enhance the company services · Develop channel partnership strategy through dev ...
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Morgan McKinley Hong Kong, 香港 全职About the company · A leading international trading group with rapid business expansions is seeking a talented and experienced Accounting Manager to join the company and lead a dynamic team. · About the role · Reporting to the Finance Director, you will lead a team, oversee th ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
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Treasury Trader
3天前
Anson McCade Hong Kong, 香港 全职Key Responsibilities: · Execute trades in the Japanese Repo market, leveraging market insights and analysis to optimize trading strategies. · Monitor market trends, news, and economic indicators to identify trading opportunities and risks. · Build and maintain relationships with ...
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Unicorn Advisor (HK) Limited Hong Kong, 香港 全职Responsibilities: · Cover Institutional Clients (including but not limit to Hedge Funds, Private Banks, Asset Manager) in Hong Kong and Singapore and establish strong client relationships · Provide solutions (including Bonds of Primary and Secondary Market, On/Off Balance Sheet S ...
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Mizuho Bank, Ltd Hong Kong, 香港 全职Company Overview · Mizuho Bank, Limited has a long-term commitment to the Hong Kong market. With a strong global connection and a workforce of over 600 staff in Hong Kong, Mizuho Bank, Limited, is able to help corporations in Hong Kong to expand their business worldwide. Our clie ...
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NLS Hong Kong, 香港 全职My client, a leading conglomerate in Hong Kong, is actively seeking a talented Senior System Engineer with strong expertise in AWS cloud technologies to join their dynamic team in HK. · Job Description: · As a System Engineer, you will play a pivotal role in designing, implementi ...
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Webbe International Hong Kong, 香港 全职A top tier investment bank is looking for a junior to mid-level candidate to be involved with their QIS desk. · Candidate with good understanding of QIS business from pricing, execution, risk management and index implementation would be ideal for the trading seat. · Strong knowle ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
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Recruit Logic Hong Kong, 香港 全职Responsibilities: · Be part of a team of product specialists managing the critical services from the company. · Participate in day-to-day monitoring and control activities, problem management and change implementation · Identify problems and use procedures and documentation for ...
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eFinancialCareers Hong Kong, 香港 全职Responsibilities: · Responsible for trade execution in global equity (US/ HK/ China included) and derivatives (options, futures, swaps) · Build and develop quantitative strategies · Monitor orders, market movement, gather market color and communicate relevant information to the i ...
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Mizuho Bank, Ltd Hong Kong, 香港 全职Company Overview · Mizuho Bank, Limited has a long-term commitment to the Hong Kong market. With a strong global connection and a workforce of over 600 staff in Hong Kong, Mizuho Bank, Limited, is able to help corporations in Hong Kong to expand their business worldwide. Our clie ...
Assistant Channel Experience and Optimization Manager - Hong Kong, 香港 - HSBC
描述
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Assistant Channel Experience and Optimization Manager
Principal responsibilities
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