- Ensure that claims management in local offices in Asia is consistent with agreed RGA philosophy and requirements
- Support for local offices as required in claim assessment, claim approval above local authority levels and Client Quality Audits
- Participate in Technical Reviews of claims function in RGA local offices
- Partner with RGA local offices and with wider RGA regional team to identify and support delivery of value add services
- Undertake research and generate thought leadership articles relevant to claims that can be shared across RGA local offices and with RGA clients
- Support Regional Head of Claims with oversight on the Digital Claims Program and other Regional or Global claims initiatives as required
- Proven in-depth knowledge of multiple life and health products
- Experience of assessment and decision making in life and health claims with evidence of claim authority levels being held
- Medical knowledge/training either in practice or through previous roles
- Ability to coach and support non-direct reports with developing their claims skills and knowledge
- Experience in undertaking review/audit activities within claims including preparation of reports and management of actions/outcomes
- Ability to effectively communicate to local offices via digital solutions as well as in person
- Experience in presenting at internal and external educational seminars
- Degree education
- Have undertaken process reviews, identified opportunities for improvement and supported implementation of best practice
- Ability to read and speak Cantonese or Mandarin (strong preference)
- Strong technical skills in claims assessment across multiple life and health product lines
- Ability to clearly explain both verbally and in writing the reasons for their decisions
- Focus on customer service, with track record in supporting Business Development/Sales with maintaining great customer relationships
- Excellent negotiation skills with demonstrated ability to proactively influence others, and an ability to adapt communication style as needed for the situation
- Self-motivated with ability and willingness to take ownership of any tasks that have potential to improve the RGA claims capability
- Highly organized and able to demonstrate the capability to manage multiple ongoing work tasks
- Willingness to travel to local offices with Asia region as required by the business
- Active participation in the wider Regional UCM function, bringing a value-add mindset that is consistently focused on how we support a OneRGA culture
- Action orientated with a focus on delivery of results
- An innovation mindset with ability to challenge the current norms, willingness to test and learn and ability to take a fail fast approach
- Ability to analyse data, identify trends and be able to question/challenge the information to drive further review
- High levels of resilience, able to cope with challenges and willingness to learn and adapt from setbacks
- Willingness to support our commitments to Diversity, Equity and Inclusion
- With lesser experience required by the role, the successful candidate may be recruited at a different internal grade, with training provided to develop the candidate for the next progression.
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Regional Claims Lead - Hong Kong, 香港 - Reinsurance Group of America
描述
Position Overview
This is a regional role, covering RGA's Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and service within claims, whilst retaining the mindset of a business owner. You will have a willingness to take responsibility and make decisions in a fast paced and diverse environment.
Responsibilities
Requirements
Education and Experience
Required:Preferred:
Skills and Abilities
Required:
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