- Assist Claims Manager to support the claims team in claims investigation, daily claims operation, enquiry, and continuous claims process improvement
- Assess and approve complicated claims
- Monitor and control daily operations to be carried out smoothly
- To ensure delivery of agreed service standards
- To handle enquiries from distribution enquiry team, customer enquiry teams and complaint team
- Review staff performance, develop and monitor plan for staff development
- Drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs and developing relationship with agency force
- Implement continuous claims process improvement to strive for operational efficiency
- Provide training to claim colleagues and other internal staff so as to uplift their claims knowledge
- Review and revise internal claims manuals, guidelines and practices
- To assist in all operational and project issues Your Profile
- University graduate or above with FLMI or equivalent
- At least 5-years' experience in Claims with at least 1 years in management position
- Strong technical skills and knowledge of Claims
- Customer Centric minded and good communication skill
- Result-oriented, self-motivated, patient, cheerful and positive
- High emotional maturity and able to work under pressure
- Excellent command of both written and spoken English and Chinese, Mandarin is an advantage About AXA
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Assistant Claims Manager - Hong Kong, 香港 - AXA Group
描述
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the EntityABOUT AXA HONG KONG AND MACAU
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.
As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.
At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.
We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform "AXA BetterMe", which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
What We OfferWe offer excellent career prospects and attractive remuneration package to the right candidates.
Hong Kong的Assistant Claims Manager从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional