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    Assistant Payment Manager - Hong Kong, 香港 - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Hong Kong, 香港

    发现在: Talent HK C2 - 4天前

    Standard Chartered Bank background
    全职
    描述

    RESPONSIBILITIES

  • Review and approve transactions according to delegated authority
  • Maintain delivery standards – in terms of accuracy / error rates, timeliness and throughput – as established by the Service level Agreement.
  • Enforce proper control to ensure operations are in compliance with the established audit and security procedures.
  • Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines.
  • Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program.
  • Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring.

    • Strategy

  • To support Cash Payment Operations, including payment transaction processing for domestic and cross border function. To monitor performance of GBS processing hubs.

    • Business

  • Responsible for payment transaction processing and involve into process improvement initiatives

    • Processes

  • Deliver excellent service against agreed service standards.
  • Work together with RMs, Product Sales, and other key internal stakeholders.
  • Build relationships and rapport with identified 'premier' clients at the transactional / operational level.
  • Comply with Operational Risk Framework set out for CMO including but not limited to client identification, complaints and enquiry handling.
  • Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
  • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
  • Participate in monthly Service Reviews with GBS Team.
  • On a selective basis, accompanying RMs on sales calls to sell our service capabilities and/or to resolve clients' operational and service issues
  • Build trusted partnerships with clients at the daily transactional / operational level

    • People & Talent

  • Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
  • Requires excellent communication, influencing and negotiation skills to effectively manage client servicing
  • Ability to establish and maintain effective working relationships with peers and business partners
  • Comfortable with direct client and business partners interaction, with proven client interaction abilities
  • Must be client focused
  • Excellent interpersonal skills and positive attitude
  • Strong leadership skills with contact centre workforce management knowledge
  • Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time
  • Ability to present ideas and information effectively in group settings
  • Strong analytical, problem solving, ideation and time management skills

    • Risk Management

  • The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
  • Comply with the process for customer identification
  • Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
  • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

    • Governance

  • Take the Governance role to monitor GBS performance for payment processing

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [CMO team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key Stakeholders

  • All internal departments, Retail branch operationa, RM/CM.

    • Other Responsibilities

  • Embed Here for good and Group's brand and values in HK CMO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
  • Review and approve transactions according to delegated authority
  • Maintain delivery standards – in terms of accuracy / error rates, timeliness and throughput – as established by the Service level Agreement.
  • Enforce proper control to ensure operations are in compliance with the established audit and security procedures.
  • Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines.
  • Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program.
  • Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring

    • Our Ideal Candidate

  • Minimum of 5 years experience in Banking.
  • Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
  • Requires excellent communication, influencing and negotiation skills to effectively manage client servicing
  • Ability to establish and maintain effective working relationships with peers and business partners
  • Comfortable with direct client and business partners interaction, with proven client interaction abilities
  • Must be client focused
  • Excellent interpersonal skills and positive attitude
  • Strong leadership skills with contact centre workforce management knowledge
  • Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time
  • Ability to present ideas and information effectively in group settings
  • Strong analytical, problem solving, ideation and time management skills
  • Familiar with Payment Processing and payment routing

    • Role Specific Technical Competencies

  • Review and approve transactions according to delegated authority
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