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    Assistant Manager Digital Experience – Payment Experience - Hong Kong, 香港 - Cathay Pacific Airways Limited

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    描述
    Role Introduction

    Reports To: Digital Experience Manager - Travel Shopping

    The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay's online channels/ product portfolio involving payment.

    Key Responsibilities
  • Observe, identify potential opportunities and propose workable solutions based on customer behavior, market trend, characteristics
  • Work across different stakeholders (technical/ business teams) to translate business outcome into actionable items to the product development team
  • Collaborate with other product owners/ stakeholders to deliver align and positive outcome towards payment experience across touchpoints
  • Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
  • Review workflow and define refinement
  • Requirements
  • A degree holder in Information Technology, Business or related area with 5 years of experience.
  • Hands on experience in customer facing digital product development, loyalty and payment industry will be a plus
  • Attention to data signals, able to translate into user behaviour with use of data support
  • Strong teamwork and good interpersonal skills to influence stakeholders, users to make changes so product vision can be achieved according to agreed timeline
  • A fast learner and able to adapt to change
  • Personal & Application Information

    Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.



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