- Review and approve transactions according to delegated authority
- Maintain delivery standards – in terms of accuracy / error rates, timeliness and throughput – as established by the Service level Agreement.
- Enforce proper control to ensure operations are in compliance with the established audit and security procedures.
- Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines.
- Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program.
- Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring.
- To support Cash Payment Operations, including payment transaction processing for domestic and cross border function. To monitor performance of GBS processing hubs.
- Responsible for payment transaction processing and involve into process improvement initiatives
- Deliver excellent service against agreed service standards.
- Work together with RMs, Product Sales, and other key internal stakeholders.
- Build relationships and rapport with identified 'premier' clients at the transactional / operational level.
- Comply with Operational Risk Framework set out for CMO including but not limited to client identification, complaints and enquiry handling.
- Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
- Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- Participate in monthly Service Reviews with GBS Team.
- On a selective basis, accompanying RMs on sales calls to sell our service capabilities and/or to resolve clients' operational and service issues
- Build trusted partnerships with clients at the daily transactional / operational level
- Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
- Requires excellent communication, influencing and negotiation skills to effectively manage client servicing
- Ability to establish and maintain effective working relationships with peers and business partners
- Comfortable with direct client and business partners interaction, with proven client interaction abilities
- Must be client focused
- Excellent interpersonal skills and positive attitude
- Strong leadership skills with contact centre workforce management knowledge
- Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time
- Ability to present ideas and information effectively in group settings
- Strong analytical, problem solving, ideation and time management skills
- The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
- Comply with the process for customer identification
- Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
- Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
- Take the Governance role to monitor GBS performance for payment processing
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the CMO team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- All internal departments, Retail branch operations, RM/CM.
- Review and approve transactions according to delegated authority
- Maintain delivery standards – in terms of accuracy / error rates, timeliness and throughput – as established by the Service level Agreement.
- Enforce proper control to ensure operations are in compliance with the established audit and security procedures.
- Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines.
- Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program.
- Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring.
- Minimum of 5 years experience in Banking.
- Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
- Requires excellent communication, influencing and negotiation skills to effectively manage client servicing
- Ability to establish and maintain effective working relationships with peers and business partners
- Comfortable with direct client and business partners interaction, with proven client interaction abilities
- Must be client focused
- Excellent interpersonal skills and positive attitude
- Strong leadership skills with contact centre workforce management knowledge
- Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time
- Ability to present ideas and information effectively in group settings
- Strong analytical, problem solving, ideation and time management skills
- Familiar with Payment Processing and payment routing
- Review and approve transactions according to delegated authority
-
Manager, Payment
4天前
eFinancialCareers Hong Kong, 香港 全职Our client, a top-tier global bank with a strong presence in Japan and worldwide financial hubs, is seeking talented individuals to join its Payment & Settlement Operations team. · This role acts as a team lead to supervise and manage payment & Settlement Operations within the b ...
-
Hays APAC Hong Kong, 香港 全职Your new company · A Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the uproar in business, they are expanding the team with new headcounts. As a leader in traditional funds, they are look ...
-
Hays APAC Hong Kong, 香港 全职Payments Finance Manager | Pension, Mutual & MPF Funds | Stable & Supportive Team | $60,000 HKD per month · Your new company · A Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the uproar in ...
-
HSBC Hong Kong, 香港 Permanent - 全职Job Advert Details Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new directio ...
-
Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports To: Bank Partnership Lead · The successful candidate will be part of the team responsible for the development of Asia Miles finance partnerships. Reporting to the Bank Partnership Lead, the successful candidate will work with both existing and new par ...
-
Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports To: Digital Experience Manager - Travel Shopping · The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay's online channels/ product portfolio involving payment. · Key Responsibilities · Observe, ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities:Analyze user requirements and transform to technical design; · Implement or enhance system functionalities to fulfill business requirements from the Retail Banking sector; · Design and implement APIs to integrate internal banking systems · Troubleshoot problem an ...
-
Amazon Hong Kong Service Company Limited - D41 Hong Kong, 香港 全职Are you passionate about creating engaging marketing programs? Come join us We are looking for a Senior Partner Marketing Manager to help grow the Amazon B2B Payments & Lending (ABPL) business. From delivering and operating a worldwide collection of payment products and services ...
-
X-Giants International Hong Kong Limited Hong Kong, 香港 全职Responsibilities: · Review and investigate AML, fraud, and payment solutions cases, including credit and debit card fraud. · Resolve customer disputes and chargeback cases promptly. · Collaborate with regulators on dispute and chargeback cases and ensure compliance. · Establish a ...
-
Morgan McKinley Hong Kong, 香港 全职Your role will involve ensuring accurate and timely settlement of financial transactions, managing payment channels, and maintaining compliance with relevant regulations and policies. · ResponsibilitiesMaintain various payment channels, including online banking platforms, SWIFT, ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Fund Operations Manager
21小时前
Hays APAC Hong Kong, 香港 全职Fund Operations Manager (Payments) | Pension, Mutual & MPF Funds | Stable & Supportive Team | $60,000 HKD per month · Your new company · A Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the ...
-
Hays APAC Hong Kong, 香港 全职Manager, Finance Operations & Payments, Investment Funds | MNC Financial Institution | Up to $60,000 HKD per month · Your new company · A Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the ...
-
Robert Walters Hong Kong Hong Kong, 香港 全职Manage and supervise the accounting and fund administration team including hiring / training where necessary. · Direct and manage the timely preparation of all management accounts, financial statements and audited annual reports, including income statements, balance sheets, share ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: Conduct market research and risk assessment for project implementation, complete feasibility analysis and product feature design. · Complete project initiation, requirement writing, product testing, market promotion, post-evaluation, and other tasks to ensure co ...
-
Global Insurer
1周前
Gravitas Recruitment Group Hong Kong, 香港 全职Responsibilities: · Support finance operations on a day-to-day basis, helping with various financial tasks. · Perform monthly account reconciliations to ensure accurate and consistent financial records. · Handle accounts receivable and accounts payable, managing incoming and outg ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: Management and supervision of the payment and account payables · Verify and handle invoice payment requests · Compile user requirements and perform user acceptance test on accounting systems · Participate in developing and maintaining procedure manuals · Ad ...
-
Sun Life Hong Kong, 香港 Temps pleinVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
Assistant Payment Manager - Hong Kong, 香港 - Standard Chartered Bank
描述
Role Responsibilities
Strategy
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities
Embed Here for good and Group's brand and values in HK CMO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Our Ideal Candidate
Role Specific Technical Competencies