- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
- Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
- Experience with Windows and/or macOS and basic office applications
- Experience and knowledge of Android/iOS smartphone operating systems
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits, including medical, dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch is ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
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Client Services - Hong Kong, 香港 - Interactive Brokers
描述
Responsibilities
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Company Benefits & Perks
