- Work alongside & learn from best in class talent
- Opportunity to make a positive impact
- Great work environment
- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Excellent communication relationship-building and internal customer service skills
- Willing to work off-hours and weekends when required for projects or emergency support.
- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide L1 support to non‐network attached printers.
- Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 2 years experience, ideally within a Helpdesk / Technical Support role.
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders
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Desktop Support - Hong Kong, 香港 - Snaphunt
描述
The Offer
The Job
Your responsibilities will include:
The Profile
The Employer
Our client is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres and cloud infrastructures, in over 128 countries.
