- Provide comprehensive assistance and support to clients, promptly addressing their inquiries and troubleshooting hardware, software, network, AV, and telephony issues.
- Diagnose and resolve technical problems across various devices, including desktops, laptops, operating systems, applications, and peripherals.
- Prioritize support requests, ensuring effective communication with clients regarding the status of their queries.
- Assist with computer equipment installations, upgrades, and imaging, while also escalating user requests, identifying problem trends, and addressing business needs.
- Contribute to the planning and execution of training workshops to enhance IT skills based on support call trends.
- Manage inventory, including laptops, desktops, printers, mobile devices, and IT peripherals, and provide support for office moves and setup, as well as troubleshooting AV equipment for meetings and events.
- Preferred prior experience in the IT department of a US or UK law firm.
- Minimum 2 years of direct customer support experience in a legal environment, including PC operating system configuration, installation, and maintenance.
- Minimum 2 years of experience supporting handheld devices, associated software, and VC equipment.
- Proficient in MS Office Systems and Data Management systems, specifically iManage.
- Strong customer service skills and ability to work collaboratively in a team.
- Excellent written and spoken communication skills in English, Cantonese, and Mandarin, along with proficiency in hardware and PC peripheral troubleshooting.
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Sun Life Hong Kong, 香港 Temps pleinVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
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IT Analyst - Hong Kong, 香港 - Morgan McKinley
描述
Exciting opportunity to join a large US law firm Looking to hire an IT analyst to join the team to help provide largely tier 1 support to its usersResponsibilities:
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