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IT Support Analyst
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Reinsurance Group of America Hong Kong, 香港Position Overview · Reporting to the Director, Regional IT Operations Asia Pacific, the IT Support Analyst provides first and second-tier support for regional IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding ...
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Nityo Infotech Hong Kong, 香港Application Support Analyst Experience Required · 3 - 4 Years · Industry Type · IT · Employment Type · Permanent · Location · Hong Kong · ...
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FIS Hong Kong, 香港 Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Statistics Travel Percentage : · 1 - 5% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on s ...
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FIS Global Wan Chai, 香港 OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Statistics Travel Percentage : · 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the ...
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Oracle Hong Kong, 香港 Regular EmployeeGood understanding of Cloud Stack and Architecture.- Managing database and related products in the Cloud.- Assisting customers in their Journey to Cloud – transition from On-Premises Database environments.- Supporting customer Databases and related products in Public, Private and ...
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AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion peopl ...
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MUFG Hong Kong, 香港 全职Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization ...
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Mizuho Bank, Ltd Hong Kong, 香港 全职Company Overview · Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho's global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily compri ...
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Alteryx Business Analyst
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ConnectedGroup Limited Hong Kong, 香港 全职About the Company: · Our client is a global luxury retailer with a strong presence in the APAC region. With a rich history of excellence spanning several decades, They are dedicated to delivering high-quality products and exceptional customer service. As they continue to expand t ...
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Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
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Business Analyst
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TEKsystems Hong Kong Hong Kong, 香港 全职Job Highlights Leading Insurance Company · Large Scale Financial Project Exposure · Agile · WFH · Job Description · Our client, a leading insruance company, is looking for a Business Analyst to join their team to work on one of their biggest financial initiatives. This proj ...
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Business Analyst
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ConnectedGroup Limited Hong Kong, 香港 全职Our client is one of the leading insurance company in Hong Kong. They are currently looking for a business analyst to join their business product team. This candidate will be mainly responsible for all UAT testing for both web application and system. · Key Contributions: · Commun ...
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Captiare Limited Hong Kong, 香港 全职Assistant Vice President, Senior System Analyst (Information Technology Department - Application System Group) · Job Duties & Responsibilities: · Responsible for application development on banking process automation · Perform in full Software Development Life Cycle (SDLC) includi ...
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Business Analyst
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TEKsystems Hong Kong Hong Kong, 香港 全职Job Highlights · - Business Analyst · - Large Scale Financial Project · - WFH · Job Description · Our client, a leading MNC is looking for a Business Analyst to join their team to work on one of their biggest financial projects. It will be a long term project involving a lar ...
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Kerry Consulting Pte Ltd Hong Kong, 香港 全职A Venture Capital Firm is looking to expand their investment team in Hong Kong. This is an exciting opportunity to join them in an Investment Analyst role, covering direct investment in growth-stage tech & blockchain companies across the globe. · Responsibilities · As a key membe ...
IT Support Analyst - Hong Kong, 香港 - IGNITE RECRUITMENT HONG KONG LIMITED
描述
Summary
Acting as a face for our Digital/IT team, this role is a key point of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
Key Roles and Responsibilities
Handling Incidents, Service Request and Identifying Trends
Take ownership of incidents and service requests ensuring successful completion within the SLA (Service Level Agreement)
Maintain and develop knowledge and skills to facilitate this process
Proactively Identify repeat issues or service risks and aid in prevention improving our customer service, internal processes and operations
Managing Vendors & Finances
Obtain quotations, manage the purchasing and invoicing for IT equipment and licenses obtaining the best value for the organisation
Manage IT assets through their lifecycle from purchase to disposal
Teamwork & Sharing Knowledge
Share knowledge aiding team colleagues and our customers
Create knowledge articles for the self-service portal
Supporting IT Infrastructure and systems
Job Experience, Functional Knowledge and Qualifications
ESSENTIAL
Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
Excellent communication skills in both written and spoken English
Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
Strong customer focus - identifies needs and finds solutions to meet them
Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
Experience with IT asset management and automation tools such as Desktop Central
Audio-Video/Video Conferencing support
DESIRABLE
Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
Project Management – running small-scale projects from inception to completion using good project management practices
