Lead Support Analyst - Hong Kong, 香港 - Morgan McKinley

描述

Responsibilties:

• Provide 1st and 2nd tier support to the trading floor (and front to back office teams)
• Handling user and client inquiries, often involving in-depth analysis of our systems' technical and/or business logic
• Managing incoming and outgoing feeds to clients and vendors
• Overseeing batch and system management.
• Identifying and addressing problems and recurring issues to enhance the platform's supportability and stability, in collaboration with development teams.
• Taking ownership of incidents, leading their resolution, and communicating with business and IT stakeholders.
• Utilizing ServiceNow to document and track incidents and releases.
• Monitoring issues and prioritizing workload.
• Conducting releases, deployments, and disaster recovery (DR) management.
• Engaging in SRE (Site Reliability Engineering) development.

About you:

• Bachelor's degree or higher
• Application support experience in a banking environment (front office experience is a plus)
• Prior work experience in Wealth Management is preferred
• Work with business users and development for business requirement capture. Perform UAT and signoff for IT related changes. Work with external brokers for setting FIX connection
• Strong SQL knowledge (Oracle and Sybase) and UNIX-based applications
• Development skills for SRE work, including reporting, automation, and monitoring
• Preferred experience with Grafana, UI Path, and Python
• Familiarity with job scheduling systems, ideally Autosys
• Experience with TIBCO/Solace middleware and Java

The role entails working on rotational shifts, including early and late shifts, to provide support coverage. This includes weekends for on-call responsibilities and release activities, as well as providing onsite coverage during bank holidays. All on a rota basis.

Interested parties please get in touch with Jamie