- Respond to agents' enquiries and other agent related enquiries
- Reply or follow up on incoming correspondence and emails
- Assist in monitoring customer satisfaction surveys and implement initiatives to improve customer experience
- Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
- Approve claims cases within TAT
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Handle ad hoc assignments from management
- Handle claims appeal case / complaint cases related to claims
- Bachelor's degree in Life Insurance, including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage.
- Passed Paper I, III & V of IIQE
- Minimum of 4 years claims experience in individual life insurance (including hotline)
- Excellent command of English and Chinese – both written and spoken.
- Proficient in MS Office and Chinese typing
- A good team player who is eager to learn and strive for improvement
- Attention to details with high accuracy rate
- Good communication and interpersonal skills
- Ability to work independently
- Candidates with less experience may be considered as Officer
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Senior Officer, Life Claims - Hong Kong, 香港 - Prudential plc
描述
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will be responsible for handling claims enquiries in compliance with internal and regulatory guidelines, logging all enquiries in a clear and concise manner, and achieving performance KPIs (follow ups and response times, etc.). This role will also assist in monitoring customer satisfaction surveys and implementing initiatives to improve customer experience, as well as assessing cases with main focus in major/minor claims, assisting in higher approval of claims exceeding assessors' authority, taking part in departmental projects, and supervising subordinates in handling daily operations.Job Responsibilities:
Job Requirements:
