- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Report all time, mileage, and other requirements in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Other duties may be assigned to meet business needs
- Additional requirements may exist if the offer of employment is extended
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to work overtime as required
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Must own a basic repair tool kit
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
- ITIL qualification
- MCP certification
- 1-3 years of relevant experience
- Candidate must be Singaporean or PR Holder
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Desktop Support Officer - Hong Kong, 香港 - Axiom Technologies
描述
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Roles and Responsibilities:
The candidate must be a PR holder or a Citizen .
IT Skills and Experience
In-depth knowledge of:
IT Qualifications
At least two of the following:
Experience in a similar role
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @axiomtechnolog
