- Collaborate with HQ to create one to one communication based upon customer lifecycle, product launch and local festivities
- Propose and implement new client strategy to improve client recruitment, engagement, retention and reactivation
- Execute and localize global clienteling initiatives, provide constructive feedback for continuous improvement
- Maximize engagement opportunities with personalized treatment and gifting to create a memorable experience
- Strategic partnership with shopping malls for client acquisition
- Strategic customer analysis to understand buying behavior, identify key moment in customer lifecycle and provide actionable insights to drive business performance
- Transform business objectives into client programs. Monitor and measure the effectiveness
- Monitor and track clienteling KPIs
- Compile and communicate to management and retail team for all top line summary results on clienteling efforts
- Plan and execute in-store clienteling events including guest invitation, RSVP management and animation
- Manage relevant event budget and ROI
- Provide regular market information to Headquarter on notable client events
- Facilitate the implementation of all clienteling programs and client engagement system at store level
- Conduct effective and holistic training for engaging the store team on specific client programs
- Communicate clienteling performance on a regular basis and provide initiatives for improvement
- Provide constant feedback with Headquarter and local MIS team on clienteling tools troubleshooting and enhancement
- University graduate in Business, Management, Marketing, PR or related disciplines
- Minimum 6 years of client engagement experience from luxury industry is highly preferred
- Strong sense in client engagement, customer service and marketing
- Strong analytical skill and sensitive to numbers with experience in using analytical software
- Good command of written and spoken Cantonese, English and Mandarin
- Good interpersonal and communication skills
- Candidate with less experience will be considered as Assistant Client Engagement Manager
-
Engagement Manager
11小时前
Zühlke Hong Kong, 香港 全职Zühlke Engineering is an international IT Services consultancy that helps companies achieve success by turning ideas into results. We do this by providing interdisciplinary teams across Singapore, Hong Kong and Vietnam (as well as Europe), to work closely with our customers to de ...
-
Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports To: Head of Strategic Engagement · Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, political parties ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
foodpanda Hong Kong, 香港 全职Job Description · Work with Head of People to: · Develop engagement strategies and deliver various engagement initiatives; · Coordinate local execution of engagement surveys and analyze results; · Develop culture strategies and deliver various cultural and diversity & inclusio ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract hig ...
-
Kendo Hong Kong, 香港 Permanent JobPosition · ABOUT KENDO · Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation b ...
-
Microchip Technology Hong Kong, 香港 全职Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportuni ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Coordinate projects, notably scholarships for undergraduate studies in a world's top university abroad · Liaise with external stakeholders, including secondary schools and students in Hong Kong · Attend to project-related enquiries, both verbal and written, in ...
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7 800 square metres of gallery spac ...
-
Asian Infrastructure Investment Bank Hong Kong, 香港 全职Senior Civil Society Coordinator The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have s ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Agency Digital
4天前
AIA International Limited. Hong Kong, 香港 全职FIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the ...
-
Assistant Manager
7小时前
Ambition Hong Kong, 香港 全职· Job Summary: · The Assistant Training Manager is responsible for designing, implementing, and managing training programs for retail employees. They play a vital role in ensuring that sales associates and other retail staff members have the necessary skills and knowledge to pro ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities:Define business objectives and devise strategies to grow Unsecured Lending business, including Personal Loans and Small Enterprise Loans · Formulate the business and financial targets of Unsecured Lending including P&L, loan balance, business volume and operating ...
-
Third Bridge (Hong Kong) Limited Hong Kong, 香港 全职Company Description · Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Sales Director
7小时前
Aptitude Asia Hong Kong, 香港 全职Job Responsibilities: · Develop effective sales channels and pipelines for the firm in Greater China, targeting enterprise customers in diverse industries. · Achieve and exceed sales targets by originating and executing deals, supporting clients in solving complex supply chain fi ...
-
Pacific Focus Hong Kong, 香港 全职Responsibilities · Reviewing posts and comments published in the community by members on a daily basis · Responding to customer posts and answering simple, unauthenticated inquiries · Staying alert to incidents and complaints and escalating them as appropriate · Sharing engaging ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
BOTTEGA VENETA Client Engagement Manager – Hong Kong - Bottega Veneta Hong Kong
描述
Description
We are currently seeking a Client Engagement Manager who will report to the General Manager – Hong Kong, Macau & Taiwan as part of our dynamic team in Hong Kong.
Your opportunity
Create and develop full spectrum of client engagement activities to ensure smooth implementation with measurable KPIs.
How you will contribute:
Client Communication and Strategy
Client Insight and Clienteling Performance Management
In-Store Clienteling Event Management
Training and Support
Who you are:
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Bottega Veneta Hong Kong