- Iron Mountain has a number of critical programs underway in the Rewards domain, of which this role would play an integral part
- Develops and maintains a strong relationship with Regional Service Delivery Hub, Centres of Excellence (CoE) and Geography Solution Partner (GSP) counterparts, interacting with them on a daily basis
- Provides process expertise to aid in the resolution of escalated (Tier 2/3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolution
- Works with Regional Service Delivery Hub team, CoEs, and GSPs to obtain and vet process and technology change requests related to functional area; works with CoEs, GSPs and suppliers to test and sign off on Workday configuration changes
- Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional area
- M&A execution support where and when needed
- Recruitment support where and when needed
- WFA support where outsource provider does not provide language services
- Day to day 3rd party vendor management (payroll provider and Conduent)
- Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications
- Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities
- Manages continuous improvement efforts between Regional Service Delivery Hub, GSPs, CoEs and technology suppliers, adhering to IRM and supplier change control and demand management processes; may act as a project lead on these efforts, as needed
- 5+ years' experience in HR, with working knowledge of a wide range of HR practices
- Workday knowledge is required
- Demonstrated experience with year-end Rewards processes and executing on annual merit, bonus and other planning cycles
- Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner
- Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
- Experience working within Workday or another Tier 1 SaaS provider; ability to translate business requirements to a third party to configure the solution
- Strong business process definition and analysis skills
- Ability to organize and lead the entire lifecycle of a project
- Ability to work effectively in high-pressure situations that require sound decision making
- High degree of comfort with change, with the skill to easily shift priorities to meet business needs
- Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills. Category: Human Resources
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HR Operations Specialist - Hong Kong, 香港 - Iron Mountain
描述
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
APAC HR Operations Specialist
Job Summaries:
HR operations include employee data management, payroll administration, benefits administration, HR policy development, compliance with employment laws, employee onboarding, employee relations, and HR system management. To ensure the smooth operation of HR functions, support organizational policies and procedures and contribute to the overall management of the workforce.
Key Responsibilities of HR Operations
1. Payroll and benefits administration
2. Compliance
3. Onboarding and Offboarding
4. Employee retention
5. HR tech support
Responsible for managing the day-to-day relationship with the Regional Service Delivery Hub, Centre of Excellence (CoE) and Geography Solution Partner (GSP) counterparts, liaising with them to document and manage continuous improvement efforts across process and technology solutions. Plays an integral role in implementing new Rewards programs (e.g., LTI planning) and in executing on the annual cycles (e.g., merit and bonus planning).
Responsibilities:
Project Work:
Requirements:
