- Manage and execute implementation of domestic payments initiatives, ensure quality deliverables which meet internal and external customers' requirements
- Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail domestic payment products and services
- Enhance the local payment ecosystem via customer-led digital payment journey / platform design and capture the opportunities arising from regulatory changes
- Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle
- Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
- Anticipate and meet all regulatory, risk and compliance obligations in a changing regulatory environment
- Manage impact of changes / transformation whilst driving the necessary cultural changes Requirements
- Over 10 years of relevant experience in retail payments product management, organizational leadership, and commercial management of transactional banking products or similar product and service management within retail banking / financial services / payment industry.
- Knowledge on payment platform development will be an advantage.
- Demonstrate change leadership and strategic focus with strong growth mindset and passion to champion change and promote innovation.
- Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
- Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
- Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
- Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
- Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
- University degree in Investment, Business Administration, Banking and Finance, Digital Banking or related disciplines
- Proficiency in both English and Chinese
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Head of Local Payment and Infrastructure - Hong Kong, 香港 - HSBC
描述
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Head of Local Payment and Infrastructure. Principal responsibilities
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.
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