- Create an energetic and welcoming impression to the customers and agents walking into the Centre
- Manage the entire Customer Experience of the Centre, actively observe the customer journey and provide recommendations / feedback to Centre-in-Charge
- Ensure customers will always receive respectful and professional treatment
- Greet customers and assist them with the services that they need
- Adopt a personalized approach, interact with customers and memorise their habits / usual behaviours to provide customized services
- Be the ambassador for delivering a tailored, professional and friendly service at the Centre
- Coach and support Center staff to ensure they perform in accordance with the established service standards
- Assist in all areas of events that take place at the Centre, from pre-planning, through the event day, and post-event activities
- Work closely with Corporate and organize logistics of event preparation
- Supervise Centre staff to provide assistance at the event
- Work with Centre-in-Charge to assign duties, leaves and shifts for Centre staff properly.
- Ensure entry proof verification, pending follow-up, document verification and payment are well managed.
- Ensure customer enquiries, requests and complaints are handled effectively and efficiently.
- Ensure proper servicing environment for customers.
- Ensure the centre's traffic is effectively controlled based on the booking system.
- Ensure mobile service is properly managed.
- Ensure Centre's operations are in compliance with the documented procedures, service benchmarks, regulatory requirements, company's policies and practices.
- Give appropriate advices or approval on customer requests in relation to policy matters with reference to applicable guidelines.
- Review team's workflow as well as operating systems regularly to ensure effectiveness in daily operations.
- Conduct investigation for complaint/non-complaint cases and report findings timely.
- Work across teams to provide one stop, one resolution services to customers.
- Ensure all required reports are prepared, issued with accuracy and submit to Centre-in-Charge within timeframe.
- Based on the raw data, provide recommendations and feedback to Centre-in-Charge for Customer Experience and Centre operational enhancements.
- Perform preliminary qualitative and quantitative analysis reports and work with Centre-in-Charge to identify areas for improvement and action plans.
- Ensure service standard, consistency, alignment and flexibility to accommodate HNW customer's needs.
- Make market intelligence and benchmarking to ensure our services are competitive in the market.
- Collect customer feedback and take improvement actions where necessary.
- Review and update service manuals/guidelines regularly and where needed.
- Initiate and implement service enhancement items to uplift customer experience and operation efficiency
- Plan roster in advance and ensure proper manpower arrangement.
- Review resources regularly to ensure sufficient manpower and facilities.
- Identify gaps and find ways to remedy the situation.
- Mitigate team conflicts and communication problems.
- Maintain harmonious relationship.
- Be responsive to enquiries and requests.
- Balance the interest of different parties.
- Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
- University / College graduate (preferably with major in hotel management or hospitality services) with 5 years' relevant experience
- Solid experience in servicing HNW customer segment.
- Excellent communication and interpersonal skills.
- Good knowledge of insurance products.
- Training and counseling skills.
- Service-oriented and self-motivated.
- Able to deal with difficult customers.
- Positive to changes and challenges.
- Decisive and flexible.
- Proficient in both spoken and written English and Chinese including Mandarin.
- You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3 and 5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4 - Optional)
- You are required to obtain the relevant license(s) if your job involves regulated activities
-
Assistant Manager, Customer Service Centre
发现在: Talent HK C2 - 5天前
Prudential plc Hong Kong, 香港 全职Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
-
Assistant Vice President, Senior Business Centre Manager
发现在: Talent HK C2 - 1天前
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Assist supervisors to formulate business strategies to achieve business centre sales goals and personal sales goals of respective marketing team members in light of meeting the needs of customers · Generate new business for the business centre · Solicit new bu ...
-
Senior Lecturer/ Lecturer/ Assistant Lecturer, Centre for English and Additional Languages
发现在: Talent HK C2 - 5天前
Lingnan University Hong Kong, 香港Lingnan University is one of the eight publicly funded institutions in the Hong Kong Special Administrative Region (HKSAR) with the longest established tradition among the local institutions of higher education. Lingnan University is a global leader in providing quality education ...
-
Service Ambassador
发现在: Talent HK A C2 - 2天前
Bank of Singapore Hong Kong, 香港 全职Main Duties · Responsible for attending to all invited clients and guests at Bank of Singapore centre. · Acknowledge all clients upon arrival. Escort clients to the meeting suite. Interact and communicate with clients as needed. · Support daily operations of our Client Centre at ...
-
Executive Insurance Product Expert II
发现在: Talent HK A C2 - 23小时前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Prestige Private Insurance Sales
发现在: Talent HK A C2 - 3天前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Mobile Insurance Sales
发现在: Talent HK A C2 - 2天前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Assistant Manager, Insurance Sales
发现在: Talent HK A C2 - 6天前
Hang Seng Bank Limited Hong Kong, 香港 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high- ...
-
Senior Investment Consultant
发现在: Talent HK A C2 - 6天前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Card and Loans Officer
发现在: Talent HK A C2 - 1天前
Be Myjob Company Limited Hong Kong, 香港 全职Principal responsibilities · Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels · Promote loan / insurance products when customer's need are being i ...
-
Officer, Customer Engagement
发现在: Talent HK A C2 - 6天前
Cigna Hong Kong, 香港 全职Hiring Requirements · The incumbent will be responsible for performing various customer service functions through inbound / outbound /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for de ...
-
Registered Nurse(C/SSC_KT/RN/04/24-AP2)
发现在: Talent HK C2 - 23小时前
Vocational Training Council Hong Kong, 香港Major Duties · : (a) To take charge of the infection control of the Centre, oversee the medical room and to assist in providing a hygienic environment in the skills centre; (b) To educate trainees / rehabilitees on hygienic practices; (c) To arrange for emergency attention in ho ...
-
Assistant Technical Services Manager
发现在: Talent HK A C2 - 5天前
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Work with Deskside Management Services (DMS) team to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Tea ...
-
Assistant, Loans
发现在: Talent HK A C2 - 4天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Digital Branch Service Executive – Hang Seng Bank
发现在: Talent HK A C2 - 2天前
Hang Seng Bank Limited Hong Kong, 香港 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high- ...
-
Manager, Sales
发现在: Talent HK A C2 - 6天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Officer, IT Procurement
发现在: Talent HK A C2 - 15小时前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Associate, Property Data Center Facilities
发现在: Talent HK A C2 - 15小时前
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Assistant Actuarial Manager
发现在: Talent HK A C2 - 1天前
HSBC Hong Kong, 香港 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers op ...
-
Assistant Operation Manager
发现在: Talent HK A C2 - 2天前
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
Wealth Assistant Centre-in-Charge - Hong Kong, 香港 - AIA International Limited.
描述
FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
Work closely with Centre-in-Charge to lead and manage the services provided to Broker customers, prospective customers and TR at AIA Wealth Select Centre and deliver different service touchpoints as required by management and the Company's operating philosophy and principles.
Roles and Responsibilities:
Hospitality Services
Provide excellent customer services and be the face of Wealth Select Centre:
Ensure smooth event execution:
Ensure overall smooth operations at the HNW Centre:
Ensure quality reports are produced and submitted to Corporate for further analysis:
Ensure service quality with continuous improvement.
Well plan resources and make flexible arrangement to meet business needs.
Manage the relationship with internal and external working partners to ensure building of favorable relationship to facilitate task accomplishment.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
