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    Service Ambassador - Hong Kong, 香港 - Bank of Singapore

    Bank of Singapore
    Bank of Singapore Hong Kong, 香港

    1个月前

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    全职
    描述

    Main Duties

    • Responsible for attending to all invited clients and guests at Bank of Singapore centre.
    • Acknowledge all clients upon arrival. Escort clients to the meeting suite. Interact and communicate with clients as needed.
    • Support daily operations of our Client Centre at IFC.
    • Attend to all aspects of service and request by the clients and their bankers. (Example: Making reservation for dining, hotels or concerts. Arrange for transportation or travel arrangements for sightseeing. Provide information on flights details, places of interest etc.)
    • Anticipate client needs and respond promptly.
    • Maintain positive client relations and ensure client satisfaction at all times.
    • Manning the Client centre reception counters, re-direct calls as appropriate and take adequate messages as per the bank's standard operating procedure.
    • Manage bookings of meeting rooms for Clients and external guests.
    • Offer a selection of drinks and services correspondingly throughout client's meeting.
    • Hands-on preparation and serving drinks/food to clients.
    • (Including food plating and dinning services during snacks/lunch request)
    • Maintain cleanliness at the Client Centre in all meeting rooms, waiting areas and pantry. (Including clearing serve wares, clean table, replenish necessity items, rearranging of chairs etc)
    • Provide administrative and logistical support to the Service Ambassador's team.
    • Assist with company or client offsite events when require.
    • Any other ad-hoc duties/ tasks assigned.

    ​Requirements:

    • At least 5 years of customer/hospitality service experience
    • Customer focused and proactive, able to communicate professionally and with confidence.
    • Bubbly and sociable individual.
    • Be immaculately groomed and exceptionally well presented.
    • Calm, efficient, and organized with great attention to detail.
    • Professional manner with an emphasis on passion for delivering exceptional high levels of hospitality/guest service.
    • Proficient in written and verbal communication skills.
    • Computer literate and able to navigate through Company systems
    • Ability to multi-task while maintaining a positive attitude.
    • Is able to prioritise tasks and see tight timelines as a challenge
    • Is able to work on a rotating roster.

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