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Hong Kong

    Customer Experience Executive - Hong Kong, 香港 - CHUBB

    CHUBB
    Default job background
    Regular - 全职
    描述
  • Handle enquiries to insurance agents/brokers/distributors by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc.
  • Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation.
  • Assist Managers to prepare reports for daily operation / management reporting.
  • Database management on temporary receipt for new request and replenishment, maintain stock keeping.
  • Handle and deliver MPF documents with timely record update.
  • Assist in UAT for new product / system enhancements.
  • Provide ad-hoc support to the company from time to time.
  • To assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore)
  • The position requires two to four years of solid working experience in customer service field.
  • Life administration, customer service at insurance company, or finance administration background is preferred.
  • Strong problem-solving, telephone, and face-to-face communication skills
  • Fluent in both oral and written English and Chinese. Mandarin is an advantage.
  • Good communication skills with thorough understanding of company products and an ability to explain information in customer terms.
  • Good service attitude and willing and able to work under pressure.
  • Require to pass/already passed IIQE (Paper I, III and V), obtain agent license and fulfil CPD program for providing insurance advice to agents / channels / clients.


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