- Handle incoming phone calls and email inquiries from customers covering various functions:
- Order Processing / Order Status
- Return Materials Authorizations
- Pricing and Sales Quotations
- General Customer Inquiries
- Resolve delicate customer issues effectively
- Enter orders and address customer inquiries promptly
- Assist in processing return materials authorizations
- Serve as a bridge between different internal departments and customers
- Provide product pricing details
- Maintain high-quality standards for phone and data entry tasks
- Adhere to established procedures to identify, assess, and resolve customer concerns
- Perform other assigned duties
- Demonstrate effective communication in various forms: in person, over the phone, and through emails
- Strong problem-solving and information analysis skills
- Ability to multitask effectively
- Detail-oriented with a focus on quality
- Customer-centric mindset
- Proficiency in MS Word, Excel, Outlook, and a quick grasp of new software applications
- Excellent written and verbal communication skills to interact with customers and document cases efficiently
- Prior experience and references in customer service roles
- Proactive initiative to take responsibility and resolve customer issues
- Thrives in a dynamic, hands-on growth-focused environment
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Customer Service Representative APAC - Hong Kong, 香港 - Carrier
描述
Country: Hong Kong
Location: Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
Position: Customer Service Representative APAC at LenelS2
Reports to: Supply Chain & Customer Service Manager APAC
About LenelS2
LenelS2 is a renowned global leader in cutting-edge security systems and access control solutions, offering innovative technologies to protect buildings, assets, and individuals on a worldwide scale. With a firm dedication to excellence and state-of-the-art technology, LenelS2 is firmly committed to providing top-notch security solutions to its clients.
Key Responsibilities
Qualifications
Benefits
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Hong Kong的Customer Service Representative APAC从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional